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Pokémon Go Problems: How to fix the most common Pokémon Go issues

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How to fix common Pokémon Go problems: a guide to overcoming some of the game's biggest issues and bugs with minimal effort – even after the latest update.

Pokémon Go has been around for a while now, and throughout its life, it's come with a fair few server problems, bugs, and glitches.

We asked you for your biggest problems with the game on Reddit, and have scoured the internet to see what the world's Pokémon Go players are having trouble with.

Luckily, most of these problems are easy to get around. That's why we've gone and put together this guide to give Pokétrainers a helping hand when dealing with some of the game's more irritating bugs.

We'll start with how to sort the most recent complaint.

Watch: Pokémon Go tips and tricks

Audio woes

By now, you might have noticed that Pokémon Go comes with its share of audio quirks. For example, you might be listening to a podcast or music and find that launching the game stops the audio altogether. You can, of course, simply restart the music in the notifications shade, but it's an irritating issue.

It seems Niantic has addressed the problem in recent updates, if our quick test of the new version is anything to go by. If you're still experiencing the issue, try updating to the latest version to see if that fixes it. Otherwise, it looks like you'll have to wait for a future update.

WTF, the Pokémon Go update reset my progress?!!

You're not alone, not by a long shot.

The latest Pokémon Go update has borked the progress of a great many Pokétrainer, particularly those who use iOS, as the bug is apparently down to the new version of the game linking its authentication process to the Google account you're logged in to on Safari.

The team behind Pokémon Go acknowledged the issue on Twitter:

Fortunately, as Niantic notes, your progress remains intact. All you need to do to restore it is log out of your account in the app (some users report it takes a couple of tries to successfully completely this basic operation) and then head to Safari.

Once in Apple's clunky, shouldn't-really-ever-be-used browser, navigate to your Google account and log out of that, too. Now log-in to Google again with the same email you used to sign up for Pokémon Go.

Now, log-in to Pokémon Go again and the issue should be fixed. The issue is primarily affecting iOS devices, but Android users are also reporting having had some joy with this workaround.

Related: Pokévision alternatives – Best Pokémon Go maps and trackers

Server woes

Let's deal with this one straight away. Pokémon Go's server issues are almost as well known as the game itself at this point, with numerous drop-outs occurring since the game went live. Things got worse once the game launched in 26 new countries, which sent the server into meltdown once again.

Unfortunately, because the problem is with the server itself, only developer Niantic can fix it. Which leaves us players at the mercy of the devs' ability to deal with it quickly.

Related: How to win battles in Pokémon Go: Battling, training, and gym guide

pokemon go serverA familiar sight for any Pokémon Go player

But, if you're experiencing problems and aren't sure whether the issue is on your side or theirs, there are ways of checking whether the sever is running or not. You can visit the server status page here or head over to downdetector for a more in-depth analysis of the state of things server-side.

The game doesn't work on my phone

The next major issue to get out of the way is a pretty important one. If you don't have the right handset, Pokémon Go won't even open on your device. iPhone users need an iPhone 5 or later, and should be running at least iOS 8 or above.

Related: How to download Pokémon Go: Get it for iOS and Android right now

iPhone 5SYou're going to need one of these bad boys at the very least if you wanna catch 'em all

If you're using Android, make sure you have Android 4.4 KitKat or later and your phone's display has a resolution of at least 1,280 x 720.

Once you've actually got the game working, you can get on with catching and training Pokémon. That is, if you don't encounter too many of the following issues.

You'll also find the game is a huge drain on your battery, which makes a power pack almost essential for extended Pokèmon hunting trips. Here's a couple of the best ones:

Buy Now: Pokemon Go Plus at Amazon.co.uk from £70 | Amazon.com from $49

GPS signal not found

Every now and then the game decides it can't figure out where in the world you are, and displays the message 'GPS signal not found'. If you're experiencing trouble of this sort, there should be a quick fix.

Android users can swipe down from the top of their phone to bring up the notification shade. Swipe again to bring up the quick settings. If the 'Location' icon is greyed out, you'll need to tap it to turn it on and allow your phone to find a GPS signal. Alternatively, go to 'Location' in your settings menu. If the toggle is set to 'Off', tap it to turn it on.

Related: Pokémon Go beginner's guide

Pokemon Go GPS

iOS adherents should open Settings, tap 'Privacy' then 'Location Services' and tap the toggle switch to turn it green.

Another way to make sure your phone can be located easily is to ensure you have Wi-Fi turned on, even when using a data connection to connect to the game's servers.

And, if all else fails, try the classic method of turning it off and back on. In this case, quitting the app and reopening should do the trick, but if the problems persist, try rebooting your phone.

The spinning ball doesn't disappear

You'll often notice a spinning Pokéball icon in the top-left of the screen. This means the game is communicating, or trying to communicate, with the game's server, and the icon usually disappears after a while.

Sometimes, however, the little ball persists, which usually means the game is having trouble reaching the server. Of course, this likely points to yet another dreaded server issue, which again means there's not much you can do. You can see what's happening with the server by using the links listed in the 'Server Woes' section of this article.

Pokemon Go loading

We've noticed the problem occurring after we catch a Pokémon. After throwing a Pokéball, rather than telling us whether the little beast has been successfully captures, the game will freeze while the Pokéball icon continues to spin in vain. In this case, you can try switching your data connection on and off, or, if you're near a Wi-Fi network, try switching from data to Wi-Fi.

If that doesn't work, we've been restarting the app, only to find that the Pokémon is there in our Pokédex. So, if you're worried about restarting the app when this happens, you can be fairly certain your hard-won prize will await you once you reboot.

Related: Best free Pokémon Go bots

The game is really laggy

If you find the game becomes slow, laggy, and generally unplayable, it may be time to update the app. iOS and Android users can simply go to their respective app stores, search for the game, and tap 'Update' if that option appears alongside the game's logo.

If 'Update' doesn't appear, your game is up to date, and the lag might once again be down to server issues. In which case, you guessed it – there's not really a whole lot you can do until Niantic sorts it out.

PokéCoins and premium item issues

If you decide you want to spend your way to the top, you're going to need some of Pokémon Go's in-game currency: PokéCoins. Once you racked up enough cash, you can exchange it for what are known as premium items. But sometimes you may find either PokéCoins or premium items you've purchased missing from your account.

Pokemon Go pokecoins

In which case, try signing out of your account by tapping the Pokéball icon in the bottom centre of your screen, and tapping on the cog icon to open settings. Then, just scroll down and tap on 'Sign Out'. Once you sign back in you should see your cash or items reappear, but if not, try rebooting your device.

Other times, you may find that you'll receive a message saying 'you already own this item' when trying to purchase PokéCoins. In this case, Niantic recommends turning your phone off and on again. There seems to be a theme emerging here...

My trainer avatar is stuck

Another common problem people seem to be encountering is their trainer avatar walking on the spot. The trainer should follow your movements around the environment, but if you find it gets stuck, try tapping the Pokéball icon in the bottom centre of your screen. If it doesn't open, you'll know the game has crashed and it's time to restart. Otherwise, you might try switching between Wi-Fi and data, or turning GPS off and back on to prompt the game to reset its location tracking.

We'll be adding more fixes as we come across them, so stay tuned.

Related: 7 clever Pokémon Go hacks

Watch: What is Pokemon Go & how do I download it?

Let us know what problems you're having with the game in the comments.

Juan Tomas

July 21, 2016, 5:46 pm

I still have no gps location and it doesn't even work with google maps anymore.

Kyle Joseph Weis

July 22, 2016, 3:06 am

Mine works perfect when i'm inside my house ...but it fuck's up everytime i go out!!!!!!!!

Jason B

July 22, 2016, 6:03 am

I can't even get to the login menu before it freezes up after saying login failed. Even after I uninstalled and then reinstalled.

Danny S.

July 22, 2016, 11:23 am

My friend has an htc desire 512 running android 4.4.2 and gets the can't locate gps message. Google maps works and he installed a goes checker app which said his gps works perfectly.

Alex

July 23, 2016, 5:24 am

I have a BLU Advance 4.0 with Android 6. The GPS works fine on Google Maps but not on Pokemon Go. In addition, trying to register with my Google account (Obviously can't register with the Trainer Club due to maintenance) causes the screen to go black with a white spinning circle, but that sometimes goes away and it gets stuck indefinitely on the white loading pokeball. What is going on?

Zeltyc

July 26, 2016, 2:42 am

you need an internet connection

Zeltyc

July 26, 2016, 2:46 am

Whenever I use a pokestop or arena or catch a pokemon, my avatar stops moving (but the game continues). I act just like if I was just not mooving! I have to restart the game, no other solution works for me! Also, the no gps notification pops up at random moments (even if my gps is working perfectly fine) and I also have to restart the game here.

Zeltyc

July 26, 2016, 2:49 am

Oh and anybody has the nearby pokemon issues?? What happens is that the notification bar for nearby pokemon seems to show only far pokemons (Only those with 3 footprints). It seems their footprints never disapear whatever place I am

Carrie Toronto

July 26, 2016, 11:35 pm

Yeah, that's a well-known glitch. I somewhere read that their positions on the list will at least tell you who's closest, which means you know you're going in the wrong direction if your choice moves down..... but I've also read that that's broken as well. No one knows when that's getting fixed!

Luis Ávila

July 27, 2016, 12:29 am

That's a bug after last friday's update, the map where you caught a pokemon also disappeared. There's a way to track them with the compass that worked for me to catch a Taurus. . click on the radar and choose the pokemon you want to track, then click the compass and spin slowly until the radar pulses with a green circle, then follow that direction. It should keep pulsing green if you're going in the right direction. In my case the Tauros wasn't that far but this trick saved me some time and walking.

Karmetic Pasta

July 29, 2016, 12:57 am

Im having the not moving issue but I can still open the pokeball and everything works fine I just cant move, also when I restart the game it moves me to where I was when I started the app up and the same issue occurs so anytime I want to move I have to reset the app which sucks

Ahmed

July 31, 2016, 9:15 pm

I can't sign up with my Google mail
I'm level 8 and honestly someone seduced me to try fake GPS and. It didn't work then I removed the fake GPS app and tried to sign up but can't
So please hope someone helps me

Jack Mason

August 3, 2016, 4:55 pm

when i try to log in i click google and it just shows me the spinning pokeball and i left it for 20 minuites and it just kept loading i have tried uninstalling the app and it still happens

Eren Odette

August 3, 2016, 9:12 pm

My phone doesn't show the actual Pokemon I have no matter what I do to them. They won't show up on screen and when there are Pokemon that pop up on my screen it's just the white circles showing they're there but it doesn't show the actual Pokemon and I can't click on them.

Eren Odette

August 3, 2016, 9:13 pm

I am also not able to catch more Pokemon as there is the same issue above.

Joe

August 5, 2016, 1:58 am

My trainer isn't even on the screen on one of my phones.just the pulsing circle that is usually around the trainer. Only on one of my devices on aol others my trainer walks around as I move on this one no trainer shown at all just the circle going where I go

Craig Llewellin

August 8, 2016, 6:44 am

None of this was helpful. My problem is I can't sign in (Yea played a lot since the update ect..., played the 6th in the morning and it was fine, afterwards it hasn't worked at all. No idea why. Have contacted Niantic only to be ignored.

Empty

August 9, 2016, 1:25 pm

is that a joke?

Bradley Weber

August 9, 2016, 2:59 pm

Same issue as a few others. When I sign in using my main Gmail account, the account that I was level 20 at, It will go to a white screen with a spinning grey pokeball in the middle, left it for an hour and it didn't go beyond that. However, when I shutdown the app and then start it back up and sign in with an alternate account I can play just fine but starting all over again. I contacted Niantic only to get the same usless responses

Bradley Weber

August 9, 2016, 2:59 pm

Same issue here. Have you gotten it to work yet?

Craig Llewellin

August 9, 2016, 5:01 pm

Hope this helps, a lot of people said there was a update which should put things right, wasn't the case for me. I went online and told my google account that my mobile wasn't mine and removed it from my lists as a device on mine then browsing 10 minutes alter it came up saying I needed a google account logged in so logged back in and pokemon go worked perfect (I did uninstall before I got rid of my phone form my google page)

Patricia Loreen

August 17, 2016, 11:16 pm

Thanks!

Adrianne O Pifer

August 21, 2016, 4:04 am

Im unable to take a picture using the camera in the app? When catching a pokemon and I try, the camera isn't highlighted, so I can't take a picture...any suggestions? (I also, I did "allow" access to phone camera etc.

Sue Burton

August 26, 2016, 7:27 pm

I'm suddenly have several issues. One, at pokestops, I can spin but nothing will shoot out for me to capture and put in my backpack. Two, even the most common and easily caught Pokemon will now break out of a ball and instantly disappear in a cloud of smoke. Three, I can't fight at gyms because as soon as the battle begins, I get kicked out. This is happening on two seperate accounts. Both accounts that were started as trainer accounts, one is mine a friend of mine has logged into in a different state and his account I have logged into in a different state. I have a third account that I began on my gmail email address and no one has but myself has logged into, works perfectly on my phone. Prior to this issue, my friend, who is a young man confined to his hospital room in another state, has had his dad log in on his phone and there were no issues at all. But since we tried it, may be coincidental, it isn't working properly for any of us. Any ideas how to help correct his issue. This has been a really wonderful thing for this young man to play and I hate to see it not working for him.

Evgeny Frolov

September 1, 2016, 8:40 pm

Hi, a have a problem while catching rare long-ranged pokemons, all of my pokeballs fall down near them and curveballs too, so i cant even reach them. Is this a problem with my device touch-screen/hands or there are some tips of throwing? Thanks!

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