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5 common Galaxy S8 problems – and how to fix them


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Samsung Galaxy S8 problems, bugs, and glitches – a complete guide to the potential problems you might experience with Samsung's new phone, plus advice on how to fix them where possible.

Samsung’s most anticipated phone ever is finally here, and it’s something special. The Samsung Galaxy S8 ups the power, trims down the bezel, and finally makes us excited about phones again.

But like all phones, the Galaxy S8 isn't without its quirks. Having used the Galaxy S8 for a number of weeks, I've spotted a few minor niggles that some of you may also have experienced.

Below you'll find some of the biggest Galaxy S8 problems, and how to try and fix them.

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1) Placement of the fingerprint scanner

My biggest issue with the Galaxy is the fingerprint sensor, especially its position. Rear-mounted scanners are nothing new, but Samsung’s decision to put the S8's right next to the camera sensor is bizarre. Every time I try to unlock the phone, I either miss the scanner completely or hit the camera and leave it all smudged.

It’s probably a blessing then that Samsung has included a couple of other ways to offset the poor fingerprint scanner, meaning you might not have to use it. The iris-scanning tech has been plucked from the Note 7, and it’s much faster now, making it actually usable. There’s facial recognition too, which is less secure than the iris scanner, but seems to work better from multiple angles.

There's no real way of fixing this; you'll just get better at it over time. But my advice is to regularly check your camera for finger smudges, as you'll want to make sure you're not taking blurry photos thanks to an ill-placed digit.

Related: Samsung Galaxy Note 8

Samsung Galaxy S8 infinity screen

2) Facial recognition isn’t working

If you do decide to ditch the fingerprint sensor for the facial recognition, there seems to be one obstacle you’ll have to tackle – actually getting it to read your face.

It took me three attempts at scanning my mug to finally get it to unlock without being pushed, so my advice would be to keep on trying until it seems clear it’s got the perfect angle.

It's technically possible for Samsung to improve facial recognition remotely through software updates, so it wouldn't be surprising to see the accuracy of the system getting better over time.

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3) Screen isn’t quad-HD?

In a move that’s likely designed to prolong the battery life of the Galaxy S8, the phone's 2960 x 1440 display is set to a lower FHD+ resolution when you take it out of the box. While having practical benefits, it's also a bit cheeky to think that folks who dish out upwards of £600/$700 for a phone would be happy to accept a much lower screen resolution than they were expecting.

The good thing is that it’s easy to switch the resolution back up. Head into Settings > Display > Screen Resolution and slide it to WQHD+. However, be warned that this luxury may result in poorer battery life.

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4) Get the app drawer back

Another Samsung move that might irk some is the lack of an obvious app drawer by default. Samsung hasn’t completely gotten rid of it – it’s still accessible with a swipe up from the homescreen – but there’s no visible icon to jump to it.

It's a different system to the one used on the Galaxy S7, so even Samsung loyalists may find this a little tricky to adjust to.

Related: Galaxy S8+ review

5) Myth-busting the Galaxy S8 'red tint' problem

Update: Samsung is currently rolling out an update to fix the below issue

I've also seen much made of a supposed 'red tint' problem with the Galaxy S8. According to some, a reddish tint affects the phone's screen – the Korea Herald even published an article detailing several customer complaints about the issue.

Galaxy S8(Image Credit: Korea Herald)

Fortunately, I haven't faced any such issues, so it's tough to say exactly what's causing this problem.

However, keen to get to the bottom of things, I spoke to the industry-renowned screen testers at DisplayMate, who sent me the following response from a representative:

"It is hard to tell what is going on because the article is written by someone who clearly doesn't know much about displays and is filled with speculation that is pure nonsense. My two Galaxy S8 units are accurately calibrated and don't show any red tinting when everything is set to the Factory Defaults.

"However, users can shift the White Point to make it more reddish or more bluish with the user Color Balance controls that are available under Display Settings. I can reproduce the published photo that way. The Night Shift Blue Light Filter can also be adjusted in Display Settings to give the display a reddish tint.

"The Deep Red OLED, which I mention in my Galaxy S8 article, does not change the White Point. The article also mentions that the color balance problem could be caused by Diamond Pixels that have twice as many green sub-pixels, which is also nonsense.

"It is certainly possible that this could be due to some defective OLED panels, misadjusted displays at the factory, or software bugs, but the user Color Balance controls are the most likely source of this issue."

Related: Galaxy S8 deals

Have you encountered any problems with the Galaxy S8? Share them in the comments below – we're here to help.


April 21, 2017, 10:01 am

Interesting points you raise about the red tint 'issue'. Users inadvertently mess things up and then post on the web looking for an answer. Of course there are no answers yet, these people are the first to get an S8, but if they find another person posting the same problem, well - now it's an 'issue'. And so it gathers pace.

Word Merchant

April 21, 2017, 11:55 am

Surely the answer is: "buy an iPhone."


April 21, 2017, 12:55 pm

'5 common Galaxy S8 problems – and how to fix them' , fingerprint scanner 'There's no real way of fixing this' TrustedComedy


April 21, 2017, 6:35 pm

I have an issue with mine where a mouse pointer shows up on the right side of the screen and I lose control over the phone. It is almost as if someone is controlling my phone from somewhere else.

Ashish Manandhar

April 22, 2017, 5:14 am

I compared my s8 with s7 and s8's display is not as white. I looks a bit reddish even when I put same settings. Can you do a compare? Thanks

Mike Young

April 23, 2017, 2:41 am

My Bixby quit working as soon as I was made to do the first update on the s8 plus. Now they say I have to do eather a factory reset or trade the new phone in for another new one.

Erin Mcmichael

April 23, 2017, 5:23 am

Thanks for this, as I just got mine today and I am loving the amazing innovative features that it's added. But regarding the missing app drawer you mention. Yes, you can just swipe up on the home screen to access the apps but there is a customizeable option to get that apps icon back, you'll just have to do some digging in your display options. Ultimately I decided it was pointless and a waste of space when I can just swipe upwards so I left it in the default mode where that feature is concerned.

Anybody notice the weird option for screenshot taking yet? You swipe the side of your palm of your hand across the screen making sure you have contact the whole time.... just ... weird... I'm perfectly fine simultaneously pressing the power and home button. But since there's no longer a physical home button, I'd imagine a find alternative would be to press the power and bixby button simultaneously.

Erin Mcmichael

April 23, 2017, 5:27 am

Lame. Maybe just wait until another update comes through. In the meantime just stick with Google Now or OK Google IMHO. Bixby is not that much of a wow factor yet for me anyway.

Erin Mcmichael

April 23, 2017, 5:28 am

It's the new Trump administration doing that.

Mike Young

April 23, 2017, 2:09 pm

That's what I was thinking also. But yet if I go past the two weeks of having the phone I won't be able to return it and I heard tbat at the end of the year that they are gonna have a update to where Bixby talks to you and ask you questions. I would hate to have to pay the $225 for a insurance claim.

Mike Young

April 23, 2017, 2:10 pm

Lol. I agree withyou!!

Mike Young

April 23, 2017, 2:11 pm

Um no thanks

Mamacee Comedianadvocate

April 23, 2017, 6:11 pm

I've gotten "No Internet Connection" several times. Refreshing doesn't help. My S7 and S5 that are next to it don't give me that error.

Srinivasan Ramanathan

April 24, 2017, 9:44 am

The palm swipe for screen capture has actually been a Samsung feature, a supposed add on if you may since my Note 2. I actually find it quite useful & actually missed it badly while owning an iphone for a brief while. The swipe works great especially if you are in a position where you cant get 2 hands on the phone.


April 24, 2017, 3:08 pm

i've been having issues just swiping to open the screen. I'll swipe, and it moves to show it's clearly registering my movement, but it just won't unlock the screen. I'll get it eventually, but it's quite annoying!

Joel Priddy

April 25, 2017, 4:21 pm

I can't believe no one has mentioned the fact that, to redeem the VR, you must use the Samsumg app on your phone and submit a picture of your receipt. When you go to take a picture of the receipt with your phone, the words on the receipt come out so distorted that you can't actually read it.

Teresa Galer

April 27, 2017, 3:52 am

i had tao send mine bacack after two days of my phone working right i began to experience the sensors were not working properly on the home screen buttons. I found no solutions so now I am without my new phone as it is being shipped by gack to tmobile for a replacement phone. tmobile does not have any phones to swap out as samsung has not provided them any phones. I have to send defective phone back ups ground and get a new phone by grouund ups once they get the bad phone. so disapppointing this happened. i am so glad i never sent back my old galaxy 7 or i would be without a phone for almost two weeks....ugh anyone else have issues with the phone not working properly in this area. it sucks samsung did not provide phones for simple swap outs. I had to do it this way since I pre ordered and did this via on line to save money.

Luke Clifton

April 29, 2017, 1:05 pm

Got my S8 Yesterday.... posting it back today... green flickering screen at first....now nothing... thanks for that Samsung

Fiona Mc

April 30, 2017, 5:12 am

My S8 makes the modem drop out. If I connect to Wi-Fi, the internet drops out every 5-10 minutes. Even the computer that is connect by Ethernet cable loses internet. If I turn the Wi-Fi off on my phone, it's fine. Does anyone else have this problem??

Fiona Mc

April 30, 2017, 5:14 am

I received mine with my S8.


April 30, 2017, 10:31 am

You can hold volume down and power for screenshot as well. Or you can select part of the screen and extract text using Smart Select from edge swipe.


April 30, 2017, 10:33 am

So I can have more bezel than screen, I'm good.


April 30, 2017, 10:34 am

You got that right.


April 30, 2017, 10:57 am

Most of the features mentioned are innovative. The Irish scanner is fast and my preferred method. I still use the fingerprint scanner which I hit exactly with my finger after touching the camera lens the 1st time only. Once you know where it's at and hey used to it, it's almost 2nd nature. As for the app swipe, why didn't we have this sooner.? One thing I would like is each letter of the alphabet to be selectable on the side of the apps to go right to that all like on Aviate. I don't know about the red tint issue but I recreated it by selecting adaptive display and turning blue and green down. Most issues are probably easy fixes for users who know what they are doing.


April 30, 2017, 11:11 am

Maybe you have a duff router?

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