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Xbox Live Gold refunds in store for streaming service users

Sam Loveridge

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Xbox One

Microsoft is offering to refund Xbox Live Gold membership payments for those who solely use the membership for entertainment services.

As part of changes made to the Xbox Live Gold paywall earlier this week, Xbox One users won’t need a Gold membership to access streaming services like Netflix or Amazon Prime Instant Video from next month.

Basically if you’ve only purchased an Xbox Live Gold account so that you can access Netflix and other entertainment services, Microsoft is offering you a chance to get your money back now that they aren’t locked behind the paywall.

“Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends,” reads an updated Microsoft Support site.

“Cancellation and pro-rata refund requests must be made by August 31, 2014 and require six to eight weeks for processing.”

Aside from streaming services, other Microsoft experiences like Internet Explorer for your TV, Skype, OneDrive and OneGuide will also be accessible without an Xbox Live Gold subscription.

If you want to apply for a refund, head to the Contact Us section of the Xbox Support site.

Along with the changes made to the Xbox Live Gold memberships, Microsoft also revealed the Games for Gold service will be extended to the Xbox One from June.

The free games on offer in the first month are Max: Curse of the Brotherhood and Halo: Spartan Assault.

Read more: Xbox One vs PS4

Pbryanw

May 14, 2014, 6:06 pm

Any idea if UK catch-up services like iPlayer, 4oD, are still behind the paywall?

Cameron

May 14, 2014, 11:13 pm

The I player app should be free to all as its the BBC, that's why the Xbox 360 was slow getting it in the first place, you only need the silver account, just like all the rest of the entertainment apps like Netflix - no need for Gold account when the update goes through next month

Rob Harries

May 15, 2014, 10:02 am

Does this include sky go?

Pbryanw

May 15, 2014, 9:53 pm

Thanks for that, especially the bit about iPlayer. Will make the Xbox 360 more attractive to people like me, who want to use it as a media player/streaming box that can play the occassional game.

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