UPDATE: A Virgin Media spokesperson contacted TrustedReviews at around 11pm UK time to say services had been restored and are now running as normal.
Original story continues below…
Virgin Media is dealing with an “emerging problem” that has left users without internet service on Tuesday evening.
The company’s official Twitter portal has been besieged by hundreds of customers experiencing extremely slow speeds or completely unable to access their broadband service.
Reports of outages from Twitter users are emerging from several locations; including London, Reading, Swansea, Hertfordshire and Portsmouth. So, while it appears Virgin’s problems are not confined to a single location, they are mainly affecting users in the southern half of the nation.
The customer service representatives on duty are telling users: “
Although the firm has not been more specific yet, we reached out to a Virgin Media spokesperson who simply told us the firm was aware some of its ‘websites’ were down and are ‘working on a fix.’
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TrustedReviews has requested further explanation and will update this story when further information is forthcoming.
A more recent statement from a Virgin Media spokesperson explained: “We are aware of an issue affecting some of our customers’ internet access. This is causing intermittent or slow access for some. We are working to resolve this and apologise for the disruption in the interim.”
Currently, there is no ETA on a fix, but we’ll keep you posted.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
