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Virgin Media users hit by broadband outage

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Virgin Media

UPDATE: A Virgin Media spokesperson contacted TrustedReviews at around 11pm UK time to say services had been restored and are now running as normal.

Original story continues below...

Virgin Media is dealing with an “emerging problem” that has left users without internet service on Tuesday evening.

The company’s official Twitter portal has been besieged by hundreds of customers experiencing extremely slow speeds or completely unable to access their broadband service.

Reports of outages from Twitter users are emerging from several locations; including London, Reading, Swansea, Hertfordshire and Portsmouth. So, while it appears Virgin’s problems are not confined to a single location, they are mainly affecting users in the southern half of the nation.

The customer service representatives on duty are telling users: “We have an emerging problem that we are trying to investigate and resolve ASAP. Thanks for your patience.

Although the firm has not been more specific yet, we reached out to a Virgin Media spokesperson who simply told us the firm was aware some of its ‘websites’ were down and are ‘working on a fix.’

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TrustedReviews has requested further explanation and will update this story when further information is forthcoming.

A more recent statement from a Virgin Media spokesperson explained: "We are aware of an issue affecting some of our customers’ internet access. This is causing intermittent or slow access for some. We are working to resolve this and apologise for the disruption in the interim."

Currently, there is no ETA on a fix, but we'll keep you posted.

Kulti Vator

March 31, 2015, 9:49 pm

Seems you need 'brod' shoulders and a love of 'brod' beans to write headlines at TrustedReviews... 'brodly' speaking, of course ;-)

Joseph Patrick Godfrey

March 31, 2015, 10:31 pm

VirginMedia Internet went dead around 9pm on 31/3/2015, approximately but maybe earlier, seemed to re-awake around 10:50pm. Call centre just said they were busy and I could call back, and other number which really told a tale. Obviously Virgin had a serious outage and could not cope with the CPU failure and it it was not backed up with a resilient system. I have had a good service since July 2014 bar HD and poor signal which they have not apologised for, probably because they do not know.

It is fairly clear from this website there was a lot more to this than perhaps one computer/switch/router suggesting a power outage and a lack of UPS. I have seen over many years serious cock-ups of no UPS for the cooling systems and diesel generators not having fuel after a few minutes. Perhaps Virgin will explain why my Tuesday evening was disrupted or just brush it under the carpet? I did however watch the Hunger Games "Catching Fire" instead of catching up on emails.

David Wilson

March 31, 2015, 10:41 pm

Back online near Porstmouth - yay!!

Peter Lunn

April 1, 2015, 3:33 am

Usual Virgin Media play - can't admit to the actual problem - "This is causing intermittent or slow access for some" should read "intermittent or no access for some". Reading area went down around 7.45 with NO access for around 3 hours. NOT slow or intermittent - Nothing. It would be better if the Virgin PR department would be honest but thats never been their way.

Yan Huang

April 1, 2015, 11:33 am

Nothing to do with CPUs, switches, routers or UPS. Somebody working for BT cut through their fibre cables.

glenn_uk

April 1, 2015, 12:07 pm

Would have been nice if the automated telephone service had informed us of the problem. Working through the wretched "phone-tree", it claimed to have checked and found no fault in the service. Then one went on hold (with tens of thousands of other users, no doubt), listening to hideous music until giving up.

Bugblatter

April 1, 2015, 5:32 pm

Well competition is at the heart of capitalism...

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