Customers of Monzo, Loot and Revolut are currently unable to use many of the mobile-first banking features on offer due to an outage at a supplier that supports those companies.
Users of the services have been complaining about the inability make payments using their cards, make top-ups or send money using the services. The problems appear to have started around 10AM GMT, and at midday Monzo updated its status page to say it hoped to have services up and running again within an hour.
https://twitter.com/statuses/ 838377486610202624
Unfortunately, the outage appears to have been caused with an upstream supplier to multiple banking startups and is taking a lot longer to fix than first hoped.
“One of our suppliers needs to run an unexpected, large migration and we are waiting for further information. We don’t have a firm estimate when this will be completed and suggest everyone uses another card today,” Monzo’s status page read.
Thirty minutes later, Monzo users were informed that “it is possible that we will be unable to restore full service before nightfall.”
Both Loot and Revolut also updated customers on the outages via their respective Twitter accounts. Nonetheless, customers left unable to pay for purchases will have to find another way to access some cash until the problem is sorted.
Related: Millions hit by further HSBC online banking issues
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
