With the PS4 now on sale in the US, Sony has revealed that it expects 0.4 per cent of its next-gen consoles to be faulty upon arrival with consumers.
With the first PS4 problems having been reported earlier this week by early adopters in America, Sony has looked to quell concerns, stating that less than half a per cent of all PS4s shipped during the launch window will suffer from faults out of the box.
Although Sony has suggested these figures are “within our expectations for a new product introduction,” based on early PS4 sales predictions, this small percentage could still equate to more than 20,000 new consoles by the end of the year.
"A handful of people have reported issues with their PlayStation 4 systems," an official Sony spokesperson has stated. "This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive.”
They added: “We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch."
With gamers having reported bricking issues and problems with faulty HDMI connectors, the Sony spokesperson stated: “The number of affected systems represents less than 0.4 per cent of shipped units to date, which is within our expectations for a new product introduction."
After a number of PS4 pre-order customers in the States were sent their consoles early, the first PS4 problems quickly began to emerge.
“After playing a brief game of NBA 2k14 I quit and inserted my battlefield 4 disk. The system prompted for an update, so while watching the progress bar (Around 20%) my controller light turned from blue to white. Hasn't worked since,” NEOGaf user Dylx has reported.
His issues were added to by gaming journalist Stephen Totilo who stated: "The first retail PS4 we got from Sony didn't work.”
He added: “The first retail unit that Sony provided me failed to work when I plugged it into a TV in Kotaku's office. A colleague and I were able to compare it to a second PS4 that did work and we found that the issue was rather simple: the bad unit had a faulty HDMI jack that we couldn't fully plug an HDMI cable into.”
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