Sony has issued an official apology to the customers affected by the breach in its PlayStation Network (PSN) and Qriocity services and the further breach of the Sony Online Entertainment (SOE) network and offered compensation in the form of theft protection.
The fall out from the attack is still affecting Sony badly and will do for a long time to come and in an attempt to prevent further bad press, CEO Howard Stringer has issued an apology and offers users of the PSN in the United States an identity protection programme which includes an identity theft insurance policy of $1 million per user. Similar policies, for users in other countries, will be announced shortly. Telling everyone on PSN that “this has been a frustrating time for all of you” Stringer was in danger of stating the obvious and angering people further. He went on to say: “As a company we - and I - apologise for the inconvenience and concern caused by this attack. Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely, as possible.”
As Stringer was making his apology, online vigilante group Anonymous was denying an accusation that it was behind the attacks. “Let's be clear, we are legion, but it wasn't us. You are incompetent Sony,” the group wrote on its website. The accusation came about because earlier this week, Sony told the House Commerce Committee in Washington that it had found a file planted on its network labelled "Anonymous" and bearing the group's slogan, "We are legion." Sony American boss Kazuo Hirai said: "Sony has been the victim of a very carefully planned, very professional, highly sophisticated criminal cyber attack." Anonymous claims in its blog that whoever broke into the Sony system wanted to frame them: “Whoever broke into Sony's servers to steal the credit card info and left a document blaming Anonymous clearly wanted Anonymous to be blamed for the most significant digital theft in history."
There is no firm commitment from Sony as to when the PSN will be back up and running and you would have to think that it will take more than an apology and a theft protection policy to assuage the anger of a lot of Sony customers.