Is Snapchat down? Users have reported that the hugely popular messaging service is out for the count, so you’re not alone.
When did Snapchat go down?
Just before 10pm last night, users began experiencing issues with Snapchat. Video stories were failing to refresh, making the app largely redundant for its userbase.
Checking popular outage tracker Down-Detector reveals that tens of thousands of users complained about the outage well into the night, although reports seems to tail off between 2am and 4am this morning.
The most reported problems included:
- Sending snaps (42%)
- Receiving snaps or refresh (31%)
- App won’t log in or connect to server (26%)
Is Snapchat still down?
Snapchat’s support team was quick to promise a fix via Twitter, writing: “We’re looking into it!” and “We’re aware of the issue and working on a fix.”
Some Snapchatters are having trouble with the app đ We're looking into it!
— Snapchat Support (@snapchatsupport) November 6, 2017
We're aware of the issue and working on a fixđ§ Stay tuned for updates! â ď¸We recommend staying logged into your account.
— Snapchat Support (@snapchatsupport) November 6, 2017
According to Down-Detector, some users are still experiencing issues. On Twitter, a handful of users also seem to be reporting problems. However, the situation seems to be largely resolved for the majority of Snapchat users.
Snapchat hasn’t actually confirmed that the issue has been fixed yet, but the company is issuing a canned response on Twitter to anyone who lost their Snapstreak â a daily conversation count that racks up based on continued usage â because of the problem:
Sorry, your Snapstreak problem could be a result of issues with the app. If you're still seeing this after 24hrs, let us know!
— Snapchat Support (@snapchatsupport) November 7, 2017
The 24 hour timeline Snapchat is suggesting is good evidence that the whole fiasco may have blown over by tomorrow.
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Have you experienced any issues with your Snapchat service? Let us know via Facebook or tweet us @TrustedReviews.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editorsâ code of practice to underpin these standards.
