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Samsung "stands behind" Galaxy S7 Active waterproof rating

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S7 Active

Samsung says it "stands behind" its Galaxy S7 Active's IP68 rating, after a review found the phone unable to live up to its water-proofing claims.

Last week, a Consumer Reports review found that two devices stopped working when placed in a tank that simulated depths of 5ft of water.

At the time, Samsung said the particular devices used for the test may have been defective and "not as watertight as it should be.”

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Now, the firm – which advertises the device as IP68 water-resistant to depths of 1.5m (5ft) – has issued a statement to say it will replace any phones that suffer water damage.

The statement reads: "The Galaxy S7 Active passed rigorous tests to ensure IP68 certification for water-resistance.

"Samsung stands behind this water-resistance certification, and will replace any Galaxy S7 active under its standard limited warranty, should water damage occur."

The phone itself is only available in the US and is designed to be one of the most durable handsets available, which makes it surprising that the S7 Active failed where the regular Galaxy S7 and Galaxy S7 Edge succeeded.

Both those phones have the same IP68 rating as the Active.

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Would you like to see the S7 Active launched in the UK? Let us know in the comments.

epleguy

July 18, 2016, 2:57 am

I can only imagine the shit storm if this had been apple. It would be on the news and be another "gate" that everyone and their dog knew about.

toboev

July 18, 2016, 7:03 pm

But not before Apple had blamed the whole episode on the wrong kind of water (too wet) etc.

Brantley Jones

July 20, 2016, 4:57 am

I can confirm they aren't waterproof. Had mine for less than a month and 5 minutes of taking some underwater pictures 1-2 feet fried the phone. Samsung blamed me and refused to replace the phone. I sent it in for "repairs" and the person on the phone told me the phone was only rated for 1.5 feet. Still waiting but can't recommend this phone for any more water resistance than any other phone.

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