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Samsung hits back after Galaxy S6 Edge ‘Bendgate’ claims

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Samsung hits back after Galaxy S6 Edge ‘Bendgate’ claims

Samsung has issued a lengthy official response to a stress test video showing its new Galaxy S6 Edge bending under similar pressure as the iPhone 6 Plus.

A video posted by gadget warranty firm SquareTrade on Friday threatened to spark another ‘Bendgate’ controversy ahead of the release of Samsung’s new, curved-edge flagship device.

During the stress test, the handset bent under the same 110lbs of pressure as the previously tested iPhone 6 Plus.

Why is this significant, you ask? Because Apple has been widely criticised and mocked by rivals (including Samsung), following reports the 5.5-inch device was morphing just through sitting in the pockets of users.

Keen to avoid egg on its face, Samsung has come out swinging, claiming the test was unfair because its phones would rarely be exposed to that level of pressure. It also contested SquareTrade’s assessment, explaining the test ignores the stronger rear-side of the S6 Edge. As thus, Samsung is asking the company to repeat the test and open the results up to the public.

In its statement, the company wrote: “All our devices are put rigorous high-quality validation tests before they are delivered to consumers.

“These tests include various conditions, such as dropping, bending, and breakage. And we are confident that all our smartphones are not bendable under daily usage.”

Read more: Samsung Galaxy S6 review

The firm also posted a video showing its own three-point stress test, which you can see below. You can also read the full Samsung statement here.

The Samsung Galaxy S6 Edge was well received at its launch at MWC 2015 last month and that good feeling has translated into a recent TrustedReviews test.

The handset received a 9/10 score for its peerless cameras, innovative design, build quality and, as our reviewer put it, "monsterous performance." Ironically the handset was marked down for "just for show" curved display, which is its hallmark.

shnatiw

April 6, 2015, 9:40 pm

There is no shame in the S6 Edge bending under the same amount of pressure as the iPhone 6 Plus. As there is less metal in the Edge's frame the natural assumption would be that it would succumb to less pressure. Which it doesn't. As they say, phones are rarely put under that level of pressure. And at the end of the day we are talking about aluminium (a nice but soft metal) here and not titanium. I am also puzzled how you can rate the Edge highly for its innovative design while marking it down for its curved display. That display is its most innovative design point. Yes, at the moment it is mainly just for show. Maybe future software updates and apps will make greater use of it than the current weak uses it has. And maybe those curved edges have reduced the rigidity of the side frame. But it is unique and has that wow factor. Smartphone design, especially at the front, has becone very uniform. The S6 Edge presents a refreshing and alluring alternative

Paul

April 7, 2015, 1:27 am

smoke it sammy

its a massive bender

jasonlowr

April 7, 2015, 6:02 am

I am for once happy for samsung, this will definitely make the s6 and samsung more popular no matter in a good or bad way. Laugh everyone, share to everywhere you want, make this viral, and I’m sure this will make the s6 launch even more popular. :D hahaha

toboev

April 7, 2015, 7:56 am

"monsterous performance"
You even quote your own typos!

LeeTronix

April 7, 2015, 8:25 am

Oh dear Trusted Reviews: Poor grammar and missing out end quotes etc...Do you not even do the most simple of simple tasks it is called PROOF READING?

In its statement, the company wrote: “All our devices are put rigorous high-quality validation tests before they are delivered to consumers.

(What comes after the word put? No end quotes?)

As thus, Samsung is asking the company to repeat the test and open the results up to the public.

(As thus, I cannot even imagine how those two words should ever be put together with a comma as well for bad measure?)

This site is an addiction due to it's affliction of beyond poor scripting. No wonder I come on here I am just amused each time hence cannot always take this site truly seriously. Maybe it should be renamed "Trustless Read-Errors".

Back on topic, I do not see this being an issue for Samsung considering they are not as expensive as itoy apples, well not yet anyway!

Scott Williamson

April 7, 2015, 8:49 am

Actually, they are just as expensive as "itoy apples" as you put it. The SIM free price of an edge can be over £700, more than some iPhone models. So, at that price, the build quality needs to be high.

LeeTronix

April 7, 2015, 9:07 am

I see and good point.

Do you think that the bend stress tests they are put through is not to a high enough standard for an average everyday realistic usage whether it is a samsung or iphone etc?

toboev

April 7, 2015, 10:11 am

These bendgate "tests" are a joke. They are the equivalent of supporting the phone at both ends and then standing on the unsupported middle. Who does that? The fact that the phones even come close to surviving should be trumpeted as a testament to their strength. Instead it is made out to be some kind of flaw, that eventually they break. The machine is designed to break the phone, so no surprise that is what happens. It's just good ol' clickbait, nothing more.

The manufacturer tests are there to ensure the phones are already strong enough beyond the call of duty.

Scott Williamson

April 7, 2015, 12:07 pm

These tests seem extreme to me personally, I guess the concern for Samsung would be that they need to demonstrate that the quality of the device matches customer expectations.

I welcome the design of the edge, we need some innovation in the market, rather than simply bumping specs and offering some new colours. Good for Samsung.

LeeTronix

April 7, 2015, 1:38 pm

I agree we do need innovation and Samsung do try to do this and they are the type of business that will continue to innovate from what I can tell. I own a Note Edge which I find very well built and used in a normal daily capacity so have not felt the need to turn into the Hulk and bend it! I also own a Blackberry Passport which has amazing build quality, I am sure if more people purchased those they would be under this stupid extreme bend testing non sense. Ah well...

LeeTronix

April 7, 2015, 1:41 pm

Exactly, I like that - "bendgate" hehe it is now about trying to find fault with something that is basically a phone. People who start these stupid things are not able to accept that it is a smart phone not a laptop or similar. Are we now going to see bend limits in small print when we purchase a phone?

Steve

April 7, 2015, 5:43 pm

The components for the iPhone models are technologically far behind that used in the S6 models and are far cheaper. This leads to Apple's infamously high Gross Profit margins.

For them to charge such a premium Apple have no excuse and build quality should be perfect.

Paul

April 7, 2015, 8:18 pm

A massive bender.

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