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Are Samsung’s Galaxy S7 Edge smartphones catching fire too?

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Samsung’s smartphone woes could get a lot worse, as new evidence suggests that the Galaxy Note 7 might not be its only dodgy smartphone.

A Galaxy S7 Edge owner from the Philippines has complained that her smartphone caught fire for no apparent reasons. Weng Briones posted images of a completely destroyed S7 Edge handset, claiming that the phone began to heat up and smoke while her 16-year-old daughter was using it. Fortunately (and unsurprisingly), Briones says that Samsung was completely willing to resolve the situation quickly.

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“We went to Samsung store at SM City Taytay and they have refunded my money in full,” wrote Briones. “Kudos to all the staff of Samsung SM Taytay for their immediate action regarding my issue. In spite of the unfortunate incident, I am however, impressed by their after-sales support. Much respect to Samsung. Keep safe everyone."

Related: Galaxy Note 7 recall FAQ

s7 edge

The Samsung brand has been mired in controversy after being forced to recall its brand new Galaxy Note 7 smartphone, which launched in early August. On September 2, the company issued a global recall for the phone, after an internal investigation uncovered a serious battery flaw that was causing some users’ handsets to spontaneously catch fire.

It’s not clear whether the battery issues affect other handsets, including the Galaxy S7 Edge; Samsung has not issued any guidance or statements regarding other phone models. As such, we can’t say for sure whether the Galaxy S7 Edge is affected by any faults. In any case, it’s worth sticking to good phone owner etiquette, and charging your phone on hard, flat surfaces, and remembering not to have it covered while plugged in.

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s7 edge

It’s also worth bearing in mind that Samsung has already received a healthy serving of phoney (excuse the pun) complaints. The firm recently revealed that 26 “false reports” had been sent in from supposed Note 7 customers since the recall began. Of those 26 reports, Samsung only actually received 12 handsets, none of which were faulty. In a further seven of the cases, Samsung was not able to reach the supposed victim. And the remaining seven alleged customers either cancelled the complaint, or purported to have thrown their handset away.

One report involved a supermarket worker in South Korea that Samsung couldn’t get in contact with, but whose phone allegedly exploded. Then there was a user from Singapore that said they threw their phone out of their car after it caught fire, but couldn’t prove any of the details. And a Canadian user simply found a photograph of a burned Note 7 online and pretended it was his own handset – without success.

We’ve asked Samsung for comment and will update this article with any response.

Related: Samsung Galaxy S8

Watch: Samsung Galaxy Note 7 review

Do you own a Galaxy S7 Edge? Have you experienced any problems? Let us know in the comments.

Cole Hyntermeister

September 26, 2016, 3:22 pm

They're not catching fire any more often than any phone. The Note 7 is the only phone that had an actual design flaw that caused it (That we know of), whereas any phone that has a manufacturing defect that gets past quality control has a chance of catching fire.

Dusty Sandusky

September 26, 2016, 3:42 pm

My S7 started out with a HUGE battery life... I turned on all the things... Wifi/bluetooth/gps... and left them on. I removed the unit from the charger in the morning about 6. I used the phone normally, which includes mapping to-from work, listening to Pandora, and etc. About lunch time the NEXT day it went below 15%.
This has declined till now, while still much better than other phones, I often have to charge it at night or it will die before I wake up.
It also often feels very warm when charging. Not alarmingly so, but warmer than it used to ever get.
Last, the GPS. Previously my Mapping programs, Google Maps, WAZE, Runtastic, fired right up, now they often say there is no GPS for a while. I frequently have to turn the GPS off and on again to get Waze to register it.
Anyone else experience this?

Orla

September 26, 2016, 4:56 pm

My S7 Edge heated up like crazy last night while it was doing an update. It went from cool to too hot for me to hold in a matter of a few minutes. I took off the Otterbox case to help it cool down. Now I'm afraid to plug it in.

Terry David .....

September 26, 2016, 10:07 pm

oh come on, really. Many phones get hot when doing an update. The phone is actually under a lot of work while it does system updates. I've had plenty of other phones that got hot while doing it. Afraid to plug it in, lol wrap yourself in some bubble wrap and a fire proof blanket, you'll be fine.

Terry David .....

September 26, 2016, 10:12 pm

People just love to cry wolf. Ok the Note 7 has a recall and Samsung are dealing with it but the s7 edge? really? it's been out long enough now, I think if there was a problem it would have reared it's ugly head by now don't you? Stop and think about it for a moment like an actual adult. Most mobile phones do actually get hot, think about all that tech squeezed in that space, when doing system updates it's processing a fair bit of data, it's going to get hot. I leave my phone on charge every night. In the morning it's stone cold because it's done nothing but charge, there is no issues with my S7 edge and I'm not going to jump the band wagon in hope of getting something out off Samsung.
Grow up and find something more constructive to do.

Mel Gross

September 27, 2016, 12:20 am

Well, of course Samsung is responding quickly. This is the worst situation any electronics manufacturer has been since, well, since almost forever.

Their reputation has taken a big hit. If Edge models are beginning to have a problem, they're done.

Mel Gross

September 27, 2016, 12:23 am

Phones get warm, or fairly warm, to almost hot. They don't catch fire, or blow up.

So a person who had their phone catch fire, and yes, it's real, is just trying to get something out of Samsung? That's a sad way to look at things.

Mel Gross

September 27, 2016, 12:25 am

Hopefully that's the case with the Edge. A friend of mine just bought one.

Tracy Burton

September 27, 2016, 10:04 am

I have an S7 edge and the only time it really heats up is when its updating which is to be expected but I love my phone

Mo Pho

September 27, 2016, 11:14 am

Samsung phones are dangerous .. stay away from these devices . S7 edge are exploding after six months ...

Mo Pho

September 27, 2016, 11:16 am

Play Russian Roullete with a Samsung phone .. it would or would not explode in your face randomly.. good luck

Mo Pho

September 27, 2016, 11:17 am

It not a question of if .. it's a question of when is it going to explode

Mo Pho

September 27, 2016, 11:17 am

Get a Sony Xperia

Mo Pho

September 27, 2016, 11:18 am

Your friend is having a luck of a draw .. 50/50 chance of exploding..

J Sarfraz

September 27, 2016, 1:30 pm

All - my S7 Edge really heats up bad when on fast charge. Anyone else has similar issues? Its a beautiful phone and i love it!!!

Jonathan Smith

September 27, 2016, 6:28 pm

Yes my s7 does the same thing and then the battery goes from 100% to 30% in an hour or so

J Sarfraz

September 27, 2016, 7:11 pm

My battery isnt discharging at that pace. Its just the unit heating up a lot on charge.

Mel Gross

September 28, 2016, 1:36 am

I wouldn't say that. With 2.5 million Note 7s bought, there have been, worldwide, so far, maybe 250 fires. That's pretty bad for such a short time, but it's orders of magnitude away from being "50/50".

I'm an iPhone user, and even I'm not willing to say it's as bad as you are saying.

nashir

September 30, 2016, 10:24 am

well said. my thoughts exactly

Jayson Owen

October 2, 2016, 11:26 am

I have a galaxy s7 edge and it over heated itself so much it has broken my screen, I have sent it to Samsung and they have agreed that it is a technical fault but won't fix/replace it because I have cracked the glass panel on the back and my warranty is now void although I told them this in my initial call and the woman on the phone told me that the phone would be sent to a Samsung engineer to be assessed and if the problems that I have raised are due to a manufacturing fault then they would fix my phone for free, I am really annoyed about this, I was misinformed but they told me that it doesnt matter what the woman said to me on the phone and they now want me to pay £260 to replace the glass which i cannot afford and then they will fix it, I think this is disgusting, if it wasn't dodgy to start with I wouldn't be in this situation.

NotDave

October 11, 2016, 12:46 am

I'm sure actual adults can use something called common sense where if a device gets too hot to use there might be something up with it. Updates or not my S7 edge gets like that more frequently than I would hope just with normal use to a point where I can't use it when it's charging. Do smartphones get warm from time to time, sure that's expected coming from such a small but powerful device, however; they should not be getting to point where you could burn yourself by using the phone normally. Perhaps the issues with the S7 edge are unrelated to the Note 7 we won't know till Samsung releases a statement about it. So far I've only seen three major reports about it where Samsung took action, this one, the other in Ohio which was not being used and just exploded in the guys pocket. Could be an isolated issue who knows but the other was in Essex and the phone was not being charged and its on surveillance footage when it exploded. Point is there are S7 owners out there like myself that have overheating issues that could be related to the S7 incidents or even the Note 7 issue, thankfully not to the point that it has exploded but who knows what can happen. Just because something has been out for a longer period of time does not disregard it from being a major issue that needs to be addressed, why do you think they come with a 1-yr warranty and not a 1-month warranty? Because shit like this happens, nothing is perfect and nothing is meant to last forever but how about the first year issue free? Not too much to ask for right, mines only 4-months old and never been dropped or mishandled just like my previous smartphones, it's expected to work normally not harm people. So put yourself in their shoes and look at it through their eyes for once before spewing hate.

wraggieone

October 11, 2016, 3:14 pm

....Joker. Bet you don't even have a Samsung.

wraggieone

October 11, 2016, 3:15 pm

Oh, hear you are again........spouting Rubbish.

wraggieone

October 11, 2016, 3:21 pm

Don't be daft!! I've had so many phones over the last 5 - 6 years. All of em get hot at times, the lumia 930 can go nuclear......but has NEVER blown up or caught fire, essentially I'm saying a bit of heat sometimes is very very normal. My S7 might get hot when charging every now & again (and I do mean rarely) but never to an extreme and never to a point that I thought "Oooo I better unplug this before it explodes"

wraggieone

October 11, 2016, 3:32 pm

Your tenacious man, ill give you that;-)

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