Samsung has admitted to a manufacturing fault on the Galaxy S7 Active handset, which caused the supposedly water resistant handset to fail multiple dunk tests.
Earlier this month, Consumer Reports criticised the rugged device for failing to live up to claims it could survive in 5ft of water for 30 minutes. At the time Samsung claimed it was an isolated incident.
Now the firm has changed its tune telling claiming it has discovered a production line flaw that caused the fault.
In a statement, a Samsung representative told CR: “We found a problem in the production line that we were able to correct.”
Related: Samsung Galaxy S7 vs S7 Active
However, the company has not pulled existing models from the shelves and won’t be offering replacements unless buyers report a problem.
The spokesperson, Phil Berne, said the issue “will affect a very, very small number of devices.”
He added: “We don’t want people to think there’s the necessity of returning their phone.”
The problems with the Galaxy S7 Active are rather ironic, given the device is supposed to be suited to a more active lifestyle.
The normal versions of the Galaxy S7 and S7 Edge, which boast the same IP68 water resistance rating, but have experienced no such issues.
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
