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"Inaccurate": Samsung responds to Note 7 deactivation rumours


Note 7 battery recall

Samsung is strongly urging customers to stop using Note 7 devices immediately – could the company also start deactivating them as soon as the end of this month?

By now, news of the 'is it official/is it voluntary' Note 7 recall has reached pretty much everyone, except, it would seem, Note 7 owners.

Despite the fact that Samsung has now issued an official recall and that the handsets could potentially explode if people continue to use them, the company has "urged" users to "immediately participate" in the exchange programme.

Related: Samsung Galaxy Note 7 recall FAQ

And whatever you do, don't try and get on a plane with one. Pretty much no airline will like that.

On top of all those genuinely good reasons to exchange your handset for one that definitely won't explode, Phandroid said that Samsung could start deactivating non-returned units from as early as the end of September.

However, Samsung has refuted the report as "inaccurate", saying that its "complete guidance" is for Note 7 owners in Europe to "power down their device and return it to its place of purchase" as soon as possible.

That doesn't categorically rule out the possibility of Note 7 deactivations, but such an eventuality doesn't appear to on the horizon at the moment.

Related: Samsung Galaxy Note 7 review

Watch: iPhone 7 vs Galaxy S7

Do you think the recall programme and fire hazard has damage the Note brand irreparably? Let us know in the comments below!

Baka Rat

September 12, 2016, 7:54 am

Note 7...dead on arrival..what a pity.

Samsung should offer massive rebate to future buyers. Perhaps a 30% discount to win back loyal note users. I predict competitors will do that soon to win note users.

I have always liked samsung..I just hope I don't develop a battery phobia on any of its other products....sigh


September 12, 2016, 12:02 pm

And if they'd made the battery replaceable they could probably have just recalled the batteries. There's a kind of justice there.

Luke Meiritz-Reid

October 23, 2016, 3:51 pm

Perhaps Now it's time for Samsung to Deactivate All remaining Note 7 Devices Globally ???

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