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Samsung admits Galaxy S6 performance issues, working on a fix

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S6 vs S6 Edge 11

Samsung has admitted that the recently released Galaxy S6 and Galaxy S6 Edge are suffering from performance issues.

As impressive as the two flagship handsets are, they appear to be mishandling the generous 3GB of RAM they’re each equipped with.

When in use, apps store information in a device’s RAM for quick access, but this is typically removed when the apps are closed, freeing up the space for other programs.

It appears the S6 and S6 Edge are having trouble clearing this information away. As a result of this flaw, apps are unexpectedly shutting down.

Samsung has been quick to respond to complaints, and says it’s currently working on a fix.

“Micro-updates are in the process of being rolled out to correct issues relating to device performance and stability,” the UK Mobile division wrote on its Facebook page.

“Keep checking for these on your device via Settings > About device > Software update > Update now.”

Both smartphones received 9/10 rating in our reviews, and stand as two of the best mobiles on the market.

Related: Samsung Galaxy Note 5 release date

Screens aside, the S6 and S6 Edge are near identical devices. Both run Samsung’s new 64-bit Exynos 7420 processor, 16-megapixel, OIS-enhanced rear-mounted cameras and TouchWiz skinned versions of Google’s Android 5.0 Lollipop OS.

Despite both devices featuring 5.1-inch, 2,560 x 1,440 pixel QHD displays, the Edge – as its name suggests – wraps its screen around both its left and right edges.

Ton

May 1, 2015, 12:47 pm

wouldnt that be a software ie android issue not specific an s6 one?

chaosdefinesorder

May 1, 2015, 2:17 pm

Yep, my Nexus 5 AND Nexus 10 have both suffered a terrible memory leak since 5.0. I have to hard reboot (press+hold power button) every few days to get them working ok again.

Even so, I'd still rather have a terrible memory leak than suffer a Touchwiz ROM again... tried an S6 in a shop a few days ago just having a flick through menus and settings etc. and it's still horrible :-(

toboev

May 1, 2015, 2:28 pm

C'mon, which headline gets the click? "Android memory leak seen again", or "Samsung ADMITS Galaxy S6 shocker!!!"

godafoss

May 4, 2015, 2:23 am

Well you can't expect much when they are only charging $1000 for the entry level phone now can you. Sheesh people get some perspective.

Anyway the fix is simple, buy a G4.

Ozgur Sen

May 27, 2015, 4:12 pm

What do you mean? Are you talking about another phone?

I got the Gold 128 Gb version for $750 from T mobile
and their entry level 32 GB is $649.99 not $1000

Ozgur Sen

May 27, 2015, 4:18 pm

What do you mean it's horrible?

I did some benchmark tests and noticed that the performance drops when the phone gets hot so the phones in the stores are open 24hr running the advertisement app and it's normal for them to run slow. If you noticed they also have also have screen burns.

On my S6 I have between 662 and 896 mb of free ram left. Is it different for Nexus 5?

chaosdefinesorder

May 28, 2015, 10:22 am

By Horrible I mean they have moved things around for the sake of it (settings app and quick settings in particular) and just the general colour scheme of menus and options etc. I'm just really not a fan at all... It is, of course, subjective!

As for RAM, there have been a number of occasions where things have started to slow down, I've gone into Settings, Apps, Running and there has been 100 MB "free" with System using more than 800 MB (sometimes more than 1 GB!) and most of the apps in the list below "restarting" continuously...

"Normal" RAM usage for my N5 is 400 MB or less for System, 500 to 600 MB for Apps and more than 800 MB "free"

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