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RIM UK Chief Apologises For BlackBerry Outage

David Gilbert


RIM BlackBerry Stephen Bates

RIM is facing ever more angry customers as issues with its BlackBerry services continue into a third day, leaving many without email, web browsing and BBM.

Journalist Rob Kerr from OneMobileRing was present at the the BlackBerry Innovation Forum in London this morning (Wednesday), where the UK head of Research in Motion (RIM), Stephen Bates, told the audience that the BlackBerry team were working hard to fix the problem: "We are working night and day to solve the outage. Our apologies to all our customers."

The issue first arose on Monday when BlackBerry users in Europe, the Middle East and Asia (EMEA) reported problems with the various services. The issue was linked to a server crash at a datacentre in Slough but was believed to be fixed by Tuesday morning.

RIM BlackBerry Stephen Bates

However the same problems occurred again yesterday and so far it hasn't been fixed. “[We] thought we had found the problem but had not. We are working around the clock to get to the bottom of the problem."

BlackBerry users were angered by a preserved lack of public response from RIM, though the company did issue a statement last night stating it had experienced “a core switch failure within RIM's infrastructure.” With a huge number of BlackBerry users relying on their devices for work and email, RIM will want to resolve the issue as quickly as possible,

No time scale was given by Bates today for when the services would be restored however and looking at the number of angry messages flooding Twitter, it could already have an adverse impact on future sales of BlackBerry devices.

Update: BlackBerry's latest service update doesn't really tell us much but at least the company is staying in touch with its customers in some way.

BlackBerry Service update

Picture: OneMobileRing


October 12, 2011, 6:45 pm

With the new iPhone out this week, the timing for this couldn't have been much worse for RIM. Maybe Apple have employed a couple of hackers to hit RIMs servers.


October 13, 2011, 1:07 am

Bad luck, or a little government tinkering to make RIM look bad in the eyes of its customers, hoping they'll leave and sound the Death knell for their nemesis!

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