In an email to those customers sent on Thursday the company, currently in the hands of the administrators, said no refunds will be given to those who had handed over cash upfront.
Instead administrators PricewaterhouseCooper advised users contact their credit card company in order to dispute the charges.
The UK’s largest network EE had pledged to fulfill the orders made through Phones 4U for service on its network, but the news will be a blow for those on other networks.
EE is among those companies buying up Phones 4U stores, saving the jobs of its employees.
Not only did Phones 4U disappoint customers promised a refund, it added insult to injury with a series of email gaffes.
While informing customers of their refund snub, the firm copied the email addresses into the “To” field, thus revealing them to everyone who received the email. Nice going, guys.
Are you one of the customers affected by Phones 4U’s collapse? Vent your fury below
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