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OnePlus admits USB-C cable could ‘result in damage’, offers full refund

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OnePlus cable

If you’ve bought a USB-C cable from OnePlus, you could be in line for a refund.

OnePlus has admitted a fault in the design of its low-priced USB Type C cables.

Issues with the cable were first brought to light earlier this month after a Google engineer warned users not to buy it.

OnePlus has now accepted that there’s a problem with the cable, and is offering users a full refund.

“The issue is that the cable and adapter are designed for a maximum of 2 amps of power, but the resistor will allow fast-charging devices to try to draw more power than a power source may allow,” a OnePlus spokesperson tells TrustedReviews.

He continues: “This could result in damage to the power source if the device and power source do not have an internal mechanism to self-regulate the amount of power flowing to or from them.”

It’s worth noting that because the OnePlus 2 doesn’t offer fast-charging, it’s fine to use with the OnePlus USB-C cable.

However, other devices – like the Nexus 5X or Nexus 6P – “may cause damage to your charger, hub, or PC USB port”.

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OnePlus says that if you’ve purchased the USB-C cable to use with a device other than the OnePlus 2, you can apply for a refund.

As such, any cables that were included in the box with a OnePlus 2 aren’t eligible for the refund, since they’re safe to use with the phone.

If you’re based in North America or Europe, you can fill out the form at this link, and you’ll be refunded directly through PayPal.

For customers in China or India, you’ll have to take the cable to your nearest OnePlus repair centre, where you’ll be refunded upon the item’s return.

Have you bought a OnePlus USB-C cable? Let us know in the comments.

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Tom Carter

November 26, 2015, 2:21 pm

Athough annoying it got to the stage that it was out on the market, I always commend a company for putting their hands up when they realise there is a problem and replaces the faulty product - although its a shame they're not replacing all cables across the board - people might forget the one that came with their phones is faulty and use with a different phone causing a hazard

mothergoose85

November 26, 2015, 3:01 pm

Thanks guys, I was messaging One+ and they were refusing to offer a refund as I was outside of the 15 day period. Glad they have changed their tune.

🇦🇺Marshall

November 30, 2015, 12:20 pm

"...if the device and power source do not have an internal mechanism to self-regulate the amount of power flowing to or from them.”

OK... the device concern is one thing, but anyone using a cheap-cråp unregulated supply or trying to suck several amps from a standard USB port deserves what they get.

We're not talking Apple devices here; not everything needs to be idíot proof.

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