OnePlus pulls update after complaints over ‘gaming stutter’ glitch

UPDATE 11/8/17: OnePlus has now released its new OxygenOS 4.5.8 update for OnePlus 5, which it says has fixed the gaming stutter issue.

In a post on its official forum, OnePlus said: “OxygenOS 4.5.7 was withdrawn, we are pushing out the incremental roll-out of OxygenOS 4.5.8 OTA for the OnePlus 5 instead.”

The new update brings all the same features that were promised in v4.5.7, minus the gaming stutter issues of course.

That means Electronic Image Stabilisation for the camera’s 4K video feature is now available in the latest update.

Here’s the list of bug fixes listed in OnePlus’ forum post:

  • Fixed occasional sound leaks in the speakers when using earphones
  • Fixed camera shutter sound bug in silent mode for Indian region
  • Fixed occasional stutters when playing games
  • Fixed battery drain for Jio users

OnePlus began rolling out the latest update for its OxygenOS on the OnePlus 5 on July 31, with various parts of the world receiving the new OS update over the last few days.

OxygenOS 4.5.7 arrived to several users over-the-air (OTA) but the company has now been forced to recall it following complaints.

OnePlus had provided several upgrades in the new patch, including electronic image stabilisation (EIS) for 4K video shooting, and the usual array of bug fixes.

But it seems problems emerged for some users when it came to gaming, as this Reddit thread shows numerous complaints about ‘gaming stutter’.

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Replying to questions about the withdrawal, a OnePlus representative posted in the thread, saying: “Yes, We are withdrawing 4.5.7 due to a gaming stutter issue reported from some forum users. Therefore, we will push out 4.5.8 instead to resolve this issue ASAP.”

One user wrote: “I have DREADFUL gaming stutter playing HIT, and never had that issue on 4.5.6.
Really glad to see them doing something about it, if this is true.”

For the time being, while OnePlus works on a fix, it seems clearing your OnePlus 5’s cache worked to stop the stutter issue for one user.

CadenzaElegy wrote: “I got the same stutter as well, but it fixed itself after I cleared my cache. It’s been fine since but I’m not sure if it’s a long-term solution.”

The latest issue with the OnePlus 5 follows complaints of a ‘jelly scrolling’ effect earlier this year, with users experiencing a strange bunching of text when they scrolled through pages on their phone.

OnePlus acknowledged the issue but said it would not be fixing it, adding it was a ‘natural’ occurrence on the phone.

Some speculated it was the result of mounting the screen in an inverted position, and that seems like the most likely explanation.

On top of that, OnePlus 5 owners in the US and UK last month began reporting that their device was rebooting whenever they tried to contact the emergency services.

OnePlus has since provided a patch to fix the issue, and appears to be working on the same for the gaming stutter problem, so stay tuned.

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