Ofcom: four million are overpaying for broadband – here’s what to do about it

Do you have the best deal possible on your home broadband and mobile phone contracts? According to Ofcom, plenty of us do not.

Research from the communications regulator reveals four million UK households could be saving money on broadband, while 1.5 million are overpaying for their mobile phone contract.

According to Ofcom’s pricing trends report, these Brits could be saving cash by switching their providers or haggling with their current provider after the minimum term expires.

Related: Best broadband deals

Among those who could be saving the most are BT’s ADSL customers, who could even save money by switching to the company’s BT superfast broadband.

Ofcom points out that the the ADSL services have risen to £42.99 over the last two years, while fibre broadband starts at just £24.99. It points out that other ISPs have not pushed such lofty price hikes on Brits.

Ofcom advises customers to seek alternative providers, or make sure they negotiate with their current provider in order to ensure they aren’t being overcharged, while new subscribers benefit from new sign-up offers.

A good deal overall

However, in its report, Ofcom has assured that most customers are getting a good deal for their communications subscriptions.

The average household spends £117 a month on their services, which is an 8% fall over the last decade.

Lindsey Fussell, Ofcom’s consumer group director, said: “Overall, most people are getting good value for their phone and broadband services. We’re all using these services more than we were a few years ago, and on average we’re paying less.

“But there are areas where people could get better value for money. For example, many people could upgrade to faster broadband without paying more on their monthly bill. So we’re working to make it easier for people to take advantage of the wide range of deals on offer.”

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