More downtime for customers as O2's nightmare July continues.
July really has been a month to forget for O2…
Following Ofcom’s report slamming the network’s 3G data coverage and the 3G network collapse for monthly subscribers last week, the UK’s largest network has now admitted its customers have been suffering from roaming problems when abroad.
Late on Friday O2 put out an official statement admitting: “We are aware of an issue currently affecting customers who are roaming in certain countries. We have identified the cause of the problem and are applying a fix which we hope will restore service for these affected customers as soon as possible. We are very sorry for this loss of service. We will post further updates as soon as we have them.”
Subsequently on Saturday it came back with news that: “Our engineers have been working through the night to apply the fix to the issue affecting customers roaming in certain countries. The issue related to the routing of international call traffic into our UK-based systems. Roaming services have now been restored to the vast majority of customers travelling abroad. We continue to monitor the situation closely. We apologise again for the inconvenience this has caused to our customers.”
Now I’ve long said we are not fans of any particular company on TrustedReviews, just individual products and services: when they’re good we like you when they’re not we don’t. O2, you have done incredibly well in the last few years, struck vital handset deals and reinvented your image for a fresh and savvy new look but hugely controversial iPhone 3GS tariffs followed by all these network issues has me worrying if complacency has set in.