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Microsoft will not support Windows Phone 7.8 and Windows Phone 8 beyond 2014

Sam Loveridge


Windows Phone 8
Windows Phone 8

Microsoft has revealed that it will not be providing support for its Windows Phone 7.8 and Windows Phone 8 OS platforms beyond 2014.

Both mobile OS iterations will not be receiving support from Microsoft beyond next year, according to the company’s support page.

Windows Phone 7.8 will be supported until September 9 2014 and Windows Phone 8 will be discontinued from July 8 2014, meaning they both receive a shelf-life of approximately 18 months. Microsoft puts the Window Phone 7.8 start date at December 14 2012, while the February 9 is listed for Windows Phone 8.

Posting a brief table on its support pages, Microsoft has been unusually transparent about its plans to support older platforms, as it took the company a long time to admit that Window Phone 7.8 users would not be eligible for a Windows Phone 8 upgrade.

Anyone who purchased a Windows Phone 8 device should be eligible to upgrade their device tied to a two-year contract by the time Microsoft ditches support for the OS, the same with Windows Phone 7.8.

Windows Phone 8 is the latest version of the Microsoft mobile platform and introduced new features like adjustable Live Tiles and upgraded Lock Screen options and was introduced with handsets like the Nokia Lumia 920 and Windows Phone 8X by HTC.

Windows Phone 7.8 on the other hand was an upgrade OS offered to Windows Phone 7 users unable or unwilling to buy a new device, bringing a selection of Windows Phone 8 features to the older handsets like the Nokia Lumia 800 and HTC Titan.

The fact that Microsoft is ending support for its latest operating systems next year shouldn’t come as much of a surprise though. The smartphone market is driven by speedy and regular OS updates. For example, Apple launches a new version of its iOS each year, so Microsoft has to try and keep up with its competition.

What features would you like to see in a new Microsoft OS? Do you think Microsoft’s OS is behind the technological curve? Drop us a line at the TrustedReviews Facebook and Twitter pages or the comments below.

Via: Engadget


March 18, 2013, 4:56 pm

"What features would you like to see in a new Microsoft OS?"
I'd be looking for at least 24 months' support, maybe more. Why should MS expect me to buy my phone on launch day and ditch it 18 months later? If that is their angle, I'll look elsewhere - thanks for the heads-up.

Hiten babla

March 18, 2013, 5:35 pm

@tobev This is a standard thing in industry it is the same with Apple, support will reset when the next major update is released (prob 8.5) for another year or so. If anything Microsoft are pretty good with support, remember XP support is still going on and was extended numerous times. This story has been blown out of proportion.


March 18, 2013, 8:17 pm

Thanks. You run XP on your phone? But you make a good point, in fact. Now that phones have become, well, if not exactly a replacement for the desktop, at least its equal in terms of cost and security footprint, then maybe it is time that the OS was supported for security fixes etc for a similar period - XP would be a great precedent! I expect a £500 computing device to last more than 18 months, be it a desktop or a handheld.

William Craig

March 18, 2013, 8:45 pm

I don't understand the problem. My Nokia Lumia 820 automatically updates, I can have a new mobile free in 16 months anyway (which I won't want - my last mobile was 5 years old). My brother has a Nokia Lumia 610 W7 phone now running W8 - upgraded for free through O2. Sounds like scaremongering to me. But, maybe. I can always go back to my old phone anyhow!!!

Leon Scarlett

March 19, 2013, 8:38 am

But current WP8 devices are most likely getting WP9 update in 2014.


March 19, 2013, 1:49 pm

They are supporting your phone, just not that OS version. Everyone running a WP8 device will be on 8.1, 8.5, 9 or whatever by the time support for 8.0 finishes. So all this means is that anyone who for some bizarre reason hasn't updated their phone cannot expect patches. So it's really a non-issue.


March 19, 2013, 1:52 pm

That is not their angle. As has been pointed out elsewhere all it means is that if you don't update your phone to the newest version by this time they won't provide you with support. It's like someone with an iPhone 4 who didn't update to iOS 6 expecting support for iOS4 (or whatever). Just update your phone when MS release the new version and you will continue to get support, potentially for many years to come. This is a good thing from MS and too many sites are misreporting this or not making it clear enough.


March 19, 2013, 6:49 pm

If that is so, then great. As long as there is a path through. What I fear is WP7 being stuck in limbo at 7.8, with no further security patches, whilst WP8 sails into the distance, etc.


March 19, 2013, 6:54 pm

My phone is WP7.8 (updated about 2 days ago). I bought it about 5 months ago. (OK, so that one dodn't cost £500)

Hiten babla

March 19, 2013, 8:29 pm

As the article stated "Windows Phone 7.8 will be supported until September 9 2014" therefore if you brought your phone 5 months ago, if your on a 24 month contract it will end circa Oct 2014, with nearly all mobile operators offering a 1 month early upgrade you should be fine. Seeing as the first wave of WP7 devices came out at the back end of 2011, MS are showing 3 years support for the phones which is pretty good IMO.


March 19, 2013, 9:04 pm

I'm a customer, so I take a customer-centric view. So I'm interested in how long the OS is supported from when I buy it. When the OS was originally launched is of no interest to me. From what you are telling me, I get not even two years support. I'm not in the game of throwing away a mobile phone every 2 years or less.
I'm not suggesting they keep developing and improving old OSes for ever, only that the minimum security patches keep coming for a longer period. It would count towards their green credentials, since the alternative is to keep throwing mobiles away.

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