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Microsoft Surface Pro 2 suffering from overheating problems

Luke Johnson by

Microsoft Surface Pro 2
Microsoft Surface Pro 2

New Microsoft Surface Pro 2 issues have emerged, with the flagship tablet found to be suffering from overheating problems.

An issue said to affect both the Microsoft Surface 2 and Surface Pro 2, the overheating tablet concerns are reportedly causing further problems with the iPad Air rival’s display. As the tablet becomes increasingly hot, its screen has been found to dim beyond a usable level.

Microsoft has acknowledged the issues and stated that it is working on a fix for the dimming screens. In the meantime, the manufacturer has suggested that those affected by the overheating problems simply let their Windows 8.1 powered tablets cool down.

Surface devices may dim the screen as thermal temperatures rise from extended, high CPU intensive activities – like gaming,” an official Microsoft spokesperson stated.

They added: “We’re working on a tuning update that will remove this unnecessary dimming event. You can expect this update in an upcoming Windows Update package. In the meantime allow the Surface to cool down for a minute or so in order to return the screen to previous brightness levels.”

Despite the Microsoft Surface Pro 2 having only hit retailers in late October, this is far from the first trouble the tablet has encountered.

Earlier this month, a software update was rolled out for the Nokia Lumia 2520 challenger, addressing battery drain issues and increasing the tablet’s staying power by 25 per cent.

Read More: iPad mini 2 review

Via: PhonesArena

Go to comments


November 29, 2013, 11:27 pm

Not sure how spread this issue is. Also I wonder why it's only being reported now over a month after starting to being sold.
As an owner of the SP 2 I have to say that those issues didn't occur to me. Yet I haven't been doing heavy gaming though.
Afetr all the Surface Pro's thermal design isn't a bad one. The fans are very, very silent and even on 100% CPU usage, they keep the temperature constantly below 73°C (<164°F)
Only when you start using the graphics cores too it reaches up to 80°C (178°F) where it starts to downclock. Yet it barely ever exceed over this temperature. That means the CPU/GPU is absolutely safe (Some other notebooks allow temps up to 90°C (<200°F).

Therefore the screen dimming is a software issue only which will be fixed...


December 1, 2013, 7:47 pm

Bwaaaa ha ha ha. What a piece of Sh!t. MS sucks!


December 2, 2013, 12:50 am

I actually believe that the tech press (which is overwhelmingly comprised of bizarre Apple cultists) is spreading this story to depress Surface sales, because they know they're taking off. I just bought a Surface Pro 2, and it is the most amazing device I have ever owned. I've seen no issue with it in the week I've owned it. This is the tablet I was waiting to buy. I never saw a need for a large iPhone or Android device.


December 2, 2013, 3:18 am

Own both the Surface Pro and Pro 2, dunno what the people in this article are doing to cause that. Running Portal 2 on Steam to play against my girlfriend on the other, no issues after hours of play.


December 2, 2013, 4:54 pm

I had the Surface pro 2 for a month now and I been playing games and working remotely without any issue. I do notice that If you are in a hotter climate area, the tablet tends to get hot but this is normal across all devices including Apple and IPAD.


January 25, 2014, 6:32 pm

I have had a Surface Pro 2 for about a month now. I use the Tablet portion to play Candy Crush and while playing that game, the fan starts whirring, the tablet gets hot and eventually the screen gets dim. When I use it for regular business activities though, it seems to be fine. My boss says I need to stop playing games. Harrumph. Not going to happen. Other than the heating problem, I love my new toy!

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