Update: Microsoft has confirmed that over two million power cords are being recalled, in response to 56 separate reports of overheating.
Original article (20/01/2016):
Microsoft is recalling a number of Surface Pro power cables following a number of reports of overheating.
The overheating issues appear to have affected a small number of older models in the older Surface Pro range. The recently released Microsoft Surface Pro 4 doesn’t appear to have been affected.
“As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly,” Microsoft told ZDNet.
This followed a report from Channelnomics Europe claiming that Microsoft would be issuing a voluntary recall on AC power units supplied with the Surface Pro, Surface Pro 2, and Surface Pro 3 devices sold before July 2015.
Related: iPad Pro vs Surface Pro 4
According to a Microsoft spokesperson, this recall will apply worldwide. It’s known that US customers will be provided with a free power chord exchange for devices sold before March 2015.
Specifics on the recall and how to claim on it elsewhere in the world will apparently be made available on a Microsoft website soon.
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Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
