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LG V20 'Shattergate': Is there a problem with the phone's camera glass?

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V20

As Samsung struggles to recover from the Note 7 debacle, a new smartphone controversy might be just around the corner.

Several reports of the LG V20's camera glass shattering after small drops, scratches, or even as a result of simply putting the phone down, have emerged.

A Reddit thread started by user xAmorphous (via Pocketnow) has rounded up many of the cases, including JerryRigEverything's stress test video (below) which shows the glass covering the camera unit shattering after a scratch test.

Related: LG V20 vs LG G5

The thread contains six other reports of similar shatters, one of which was seemingly caused by leaving the torch on for 30 minutes, while another user claims to have simply set the phone on a desk without a case.

Another user on the AndroidCentral forums experienced the glass covering the camera shattering after dropping the phone – the handset was in an Otterbox case:

"It fell 2.5 feet on the carpet. It went straight down and landed with the front screen face down. I did not panic because the V20 was in the Otterbox Defender case. (even without a case, I figured falling 2.5 feet on carpet wouldn't have done any damage).

"...Imagine my shocked [sic] when I went to pick it up and noticed that the rear camera glass was cracked."

Similar reports of the rear camera glass smashing on the Samsung Galaxy S7 and S7 Edge surfaced around the phones' launch, but there doesn't seem to be any recent instances.

The LG V20, which is currently only available in the US, comes with MIL-STD-810 shock-resistance certification, so certainly shouldn't experience this kind of problem due to scratches on the camera module glass.

Whether this is just an issue with a few handsets, or more widespread remains unclear for the time being. TrustedReviews has contacted LG for comment.

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Let us know if you've experienced any issues in the comments.

toboev

November 1, 2016, 6:27 pm

How is it that if a handful of reports come in, mostly from attention seekers and self-publicists, shortly after a product is launched, the tech blogs report it gleefully as some kind of "-gate"? So childish.

noh1bvisas

November 1, 2016, 10:04 pm

i saw a pic of one person's - there was clearly an impact point. glass breaks. i'm quite pleased with my v20.

Gregory Weiss

November 2, 2016, 4:31 am

My camera glass on the LGV20 shattered for no reason. I just bought it 10 days ago. It has never been dropped. It appears to me that these phones are defective. It is my opinion that heat from the battery is causing the camera glass to shatter as the camera area is always warm. I called LG and they refused to acknowledge any problems telling me they would repair it but would charge me for it if they concluded that I did the damage. Unbelievable that they will not listen to the customers. It sounds like another Note7- type cover up.

toboev

November 3, 2016, 12:05 am

If you bought in the UK then return to your retailer - in law it is their problem, not the manufacturer's. Moreover, in the first six months the burden of proof rests on them and not on you, they would have to prove it was not a pre-existing defect.

David Martrano

November 4, 2016, 8:02 pm

It looks like more headaches for the newest release's. What's going on!

noh1bvisas

November 4, 2016, 10:48 pm

internet trolls seeking fame.

noh1bvisas

November 4, 2016, 10:51 pm

two whole comments to your credit? i smell a troll.

Neil Mink

January 5, 2017, 1:16 am

This happened to me as well. The glass is completely shattered. I have no idea how or when it occured. My phone is less than 30 days old with a outterbox case and has never been dropped. I have tried to resolve it through Sprint as well as LG and neither will warranty or resolve the issue.

nortoja

January 6, 2017, 3:18 pm

I also have the same problem...shattered with a case on it in my pocket..I had glass shards inside my jeans as proof. I also contacted Verizon and LG and neither will help or acknowledge the issue.

C b33ds

March 11, 2017, 6:37 pm

Happened to me too, phone was in a case since day 1. Contacted LG requesting to at least buy the replacement part was told no. They simply don't care.

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