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LG Optimus 2X Users Reporting Problems [Exclusive][Updated]

David Gilbert

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LG Optimus 2X

Touted as the world’s first dual-core smartphone, LG’s Optimus 2X seems to be running into problems with users reporting that its screen freezes and the handset reboots for no particular reason.

LG has failed to respond to questions from users regarding the problems with its flagship device and an online petition has been set up to get LG to respond to the issue. The thread on the XDA Developers website regarding this problem now extends to 103 pages with users from all over the world reporting similar issues. The problem with the handsets seems to be manifesting itself in one of two ways. The first is that the screen freezes and goes black (cheerily nicknamed bas the "black screen of death" by users), yet the phone remains on (verified by using Android Debug Bridge (adb) and running logcat). Pressing any of the buttons on the phone including the power button has no effect and the only option left to users is to pull out the battery and reboot. The second problem being reported (which is also being reported in the HTC Desire S but to a much lesser degree) is that the handset randomly reboots itself from time to time.

LG Optimus 2X - Facebook

Another issue with the handset, as reported in the forums, is that the phone gets very warm when connected to the supplied charger. One reader who contacted us said he had suffered from the screen freezing on multiple occasions on the first day he got it and when he got a replacement handset the problem returned but less frequently. The reader's wife also bought an Optimus 2X and had similar problems. While a lot of the users reporting problems have handsets which are rooted and with custom ROMs, the problem is also showing up in standard non-rooted handsets. As well as the petition, a Facebook page has been set up specifically to address the problem. We contacted LG in the UK this morning and have so far not heard anything back from them regarding the issue.

We currently have an Optimus 2X in the office for review and we haven’t seen any such issues however there is clearly a problem which needs to be addressed and LG’s failure to respond will only make people more frustrated. LG was quick to point out that it had managed to get the title of world’s first dual-core phone into the Guinness Book of Records but maybe in rushing the handset to market it failed to test it properly. While the forum's users are clearly aggrieved at the lack of response from LG, they are also full of praise for other aspects of the phone including build quality, speed and looks.

Hopefully LG will get in touch with us soon to clarify what the position is regarding the handsets but if any of you have had bought the Optimus 2X and seen similar problems, let us know in the comments.

Update: LG got back in touch with us last night and confirmed that it was aware of the problem that “a few Optimus 2x customers are occasionally experiencing random device shut-offs. While this does not affect every customer, LG regrets the inconvenience this has caused.”

LG has determined the cause of the problem (though it has declined to say what it is) and has developed a software update to fix it. The update can be found here.

Once users download and run the application they simply need to connect the handset via USB. The application should then pick up the details of the handset and users simply need to press the upgrade button to perform the upgrade. It will take approx 20-30mins to perform the update and the new version is called v10D.

Read our full Optimus 2X Review

CodeMonkey

May 10, 2011, 11:50 pm

As much as I feel the pain of those pushing LG for a response, this justifies my decision to steer clear of LG products after being badly burnt twice; once with the 'Viewty' and once with an early HD TV.

Based on my own experience LG concentrate on sales by offering reasonably priced kit with a good feature set. However the trouble is that their products are not backed with good, consistent, knowledgable customer service.
I threw away the HD Tv after 6 months of arguments and 4 engineer visits when it still would not display picture and sound over HDMI (HDCP issues). I swore then that I would never buy another product from them, but have been tempted recently by their Android range.
Glad I resisted now..

goatee

May 11, 2011, 2:05 pm

3/3 of these handsets that have made it in my house have had the problem, so I question LG's assertion that it's only affecting a small number of users.

The 10D update doesn't seem to resolve the issue. Additionally, many users (including me) have had problems updating, as the update software has a tendency to crash half way through. When trying to run it again, it thinks that the phone is on the latest software, so refuses to update it.

It's a shame, as it's spoiling a great phone, with a great feature set.

Sirfoxelot

May 11, 2011, 2:43 pm

I have the optimus 2x running version 10d and this still shows the freezing and reboot issues so this has not been fixed

Keithe6e

May 11, 2011, 4:01 pm

My last experience with LG was years ago, I had an LG Flip phone, no idea of Model. But it was constantly locking up, and it seemed to lock up at exactly the times I needed it. My only option was pulling out the battery each time, did this so many times the back of my phone would fall off at the slightest knock. I'm with you, stay away from LG.

Dave 20

May 11, 2011, 5:18 pm

This update (10D) has been around for a while and I find it made no difference. Just look at the XDA thread and other comments here and on other forums to see that I am not the only one who is still having problems.

Why are LG saying they have fixed the problem when they quite clearly haven't for a large number of people?

David Gilbert

May 11, 2011, 8:30 pm

@Dave 20 @Sirfoxelot @goatee I've been onto LG again about the failure of the 10D update to fix the problem and will let ye know when I hear anything from them.

ccooper2

May 12, 2011, 4:39 pm

I have a optimus 2x have had the same problem when charging and have the V10d software ,Lg say handset faulty and return it for replacement.Am i going to get another one with the same problem,seems like lots of people have .I wonder if its just a software problem,if you change screen settings to keep it alive when charging the problem goes away .

tallguy

May 12, 2011, 7:42 pm

I have an O2X and I'm on V10d, have have no lock ups or freezes for a good while (weeks) but yes the phone can get warm when charging, I don't which of the following has improved the situation but I have installed V10d, stopped using a silcon case which really did insulate the phone hence got v warm and I've set to yes (ticked) stay awake while charging under the development section of applications (Settings->applications->Development) Other than relatively poor battery performance I'm reasonably happy with my O2X

RIchie

July 6, 2012, 9:34 am

I had some problems, Bluetooth not connecting to headset, when on the speaker phone sound (mic) was very low, described by others like underwater, drooped calls, they flashed it, then it started to freeze blank screen, Bluetooth stopped talking names just numbers so returned it again, they flashed it again, i was skeptic, and of course speaker phone the same problems, then Bluetooth stopped even announce calls so return it fro the third time and hoping to get new unit that actually works.

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