Some iPhone X users have taken to social media to complain of a display fault that shows an omnipresent line of green pixels on the right or left edge of the screen.
Dubbed the ‘green line of death’ by one stricken Twitter user, the mysterious column of pixels appears when the phone is powered on and continually while in use.
Those affected by the flaw say a restart won’t fix it, suggesting the problem is hardware related rather than software.
Green line of death 💀 @AppleSupport pic.twitter.com/Xf65NVogW4
— Christian Roman (@chroman) November 8, 2017
As yet it’s unclear as to how many iPhone X models have been affected by the problem, but it doesn’t appear to be a significant number.
@AppleSupport my iPhone X already has an issue.There is a green bar along the right hand side of the phone.Restart doesn’t fix. Known issue? pic.twitter.com/Hp3HKhVMfs
— mix0mat0sis (@mix0mat0sis) November 7, 2017
So what’s causing the problem? A TechCrunch report speculates it may be down to the way the pixels on the new iPhone X display are collated.
The green pixels appear uninterrupted in a column, while the red and blue pixels alternate.
Related: Apple Watch 3 review
The site suggests this could be an electrical fault, which causes the voltage to flow to all of the green sub-pixels in the columns, thus creating the line.
Wife’s iPhone X just developed a column of bright green pixels ? good thing we’ll be near an Apple store this week @AppleSupport pic.twitter.com/VzQlKnqYoC
— Nate Heagy (@nheagy) November 6, 2017
Another gate?
This isn’t the first time Apple has encountered unusual problems with a new smartphone design.
The iPhone 4 had “antennagate” when holding the device in a certain way caused the mobile signal to drop off.
Meanwhile, the iPhone 6 “bendgate” saga saw many users claim the phone bent just by having it in their pockets.
Apple sorted out both problems with the ‘S’ variant of both devices the following year.
We’d expect Apple to identify the cause of the green line issue, no matter how few iPhone X owners it affects, and eradicate it quickly.
So far the company hasn’t commented on the issue.
Have you experienced any issues with your brand new iPhone X? Drop us a line @TrustedReviews on Twitter.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
