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HTC One almost impossible to repair

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HTC One repair

A recent teardown of the new HTC One has revealed that the sleek handset is almost impossible to open up and repair successfully.

The HTC One is currently hitting UK retailers and networks, so you should be able to get your hands on one round about now. Whatever you do, though, make sure you don't let go of your stylish new Android phone.

Mobile phone teardown specialist iFixit has taken the HTC One to bits (as is its wont) to see what makes it tick, as well as to see how easy the phone is to fix. The results are either very good or very bad, depending on the angle you take.

On the one hand the breakdown has confirmed what we already suspected simply from touching and using the HTC One - it's a beautifully constructed piece of kit. In fact, it's so well put to together that it's almost impossible to pull apart.

On the other hand, this appears to all but rule out any repair work on the 4.7-inch Android super-phone.

HTC One Construction

There are no external screws involved in fusing together the HTC One's chassis - it's mostly one continuous piece of aluminium. This led to the iFixit chaps having to use a heat gun, a suction cup, and a 'metal spudger' to gain access - first by removing the whole screen panel, then by forcing the innards out with the aforementioned spudger.

The process caused a fair amount of damage to the plastic bezel surrounding the aluminium case. They also found that several major components - including the motherboard - were covered in copper shielding, which dissipates heat effectively but proves very tricky to reassemble.

Ultimately, while the HTC One is a beautifully constructed smartphone, it scores a mere one out of ten when it comes to repairability. If you ever need to replace the battery or the screen of your HTC One, even a repair specialist would likely have to damage the handset to do so.

Does this affect your decision to purchase an HTC One at all? Let us know in the comments sections below.

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March 29, 2013, 10:43 am

I've found HTC after sales support top notch either within or outside of the warranty period which is usually 24 months. Any problems ring them on a UK landline number (not 0870 number) they will authorise RMA and have the handset repaired or replaced within a few days via their UK repair centre. None of this "genius bar" malarky...so no wasn't an issue for me to order my HTC One

schriss

March 29, 2013, 1:11 pm

This has zero impact on my buying decisions.

Boban

March 29, 2013, 2:35 pm

Top notch device is this HTC One . You never need to repair it. and if something gets broken - all you need to do, is to bring it to place you bought it and you will get other one.

sohiab rehman

March 29, 2013, 3:59 pm

I dont think this is an issue. I'm happy with my HTC one and expect it to survive the length of my contract

MacVities

March 30, 2013, 9:13 am

Total and utter BS, as quite clearly HTC have the the proper tools to do the job.

Anyone that believes anything TrustedReviess or iFixit says after this is a bigger tool than the one they should have used.

dourscot

March 30, 2013, 9:25 am

A lot of trusting comments here from people who have obviously never tried to deal with a handset maker over a faulty phone.

What will most likely happen is that faulty handsets will be replaced with re-conditioned models. Don't say you weren't warned.

James Graham

March 30, 2013, 9:54 am

I'm sure that HTC have thought about how their technicians are going to repair this handset and have equipped them with the proper tools and training. Unfortunately, if you damage the phone and don't have insurance I'm sure this is going to be a pricey option. I think it's the way that manufacturing is going, though. Eventually, these phones will be constructed on a 3d printer and will be irreparable once damaged. Hell, what am I thinking. By the time it's possible to print a phone we'll all be walking around with smart mobile implants. Smart eyeballs, smart ears, etc.

Mark Dathorne

March 31, 2013, 12:53 pm

Non issue for me. If (?!) it needs repairing, then the warranty/contract will cover it.

Keith

March 31, 2013, 8:13 pm

Must admit one of the nice things with iPhone was finding somebody to repair it was very easy, also parts were easy to get hold of etc. I never had to do either though, and I have free insurance with my bank. Glad I saw this post like, as it reminded me to register my HTC with them. :)

Nickymaster

August 22, 2013, 2:43 am

Maybe it has to do with the country you buy your phone but not everywhere HTCs service is top notch. If I would have known what could happen with the HTC One (screen) and the service they are providing here in Thailand, I would have gone a different way.

http://www.thaivisa.com/forum/...

Fritters

November 26, 2013, 1:54 am

It broke in my pocket.
My speaker blew the first day that I had it.
The aluminum body is covered in scratches and dents. I feel bad for the guy who has to pull the simm card out.

Over the life of My iPhone the only issue I had was that the camera was heavily scratched.

I'd say switching to the HTC was probably my worst possible decision.

sueseacooks

January 22, 2014, 11:27 am

The power button got stuck down with the phone off on my HTC One after only 4 months of a 2yr contract. O2 shop where I bought it don't want to know, neither do O2 repairs. Waiting to see what HTC say.

Ayoub Akhtar

October 9, 2014, 1:57 am

A pound coin fell on my screen and smashed it to pieces. it's weakspot is the top left hand corner btw for warning. phone HTC who told me to hand my phone to o2 and i got an estimate price of £120 for replacing the screen. Ironic thing is Htc Does not have any parts for the HTC one and they have to order brand new ones in which means you have to wait a couple of extra days

Ashtoshy

July 12, 2015, 11:01 am

Bearing in mind the comments that it is nearly impossible to repair the HTC One I'd be interested to know if the screen was replaced satisfactorily?

Ashtoshy

July 12, 2015, 11:11 am

Agreed. I'm onto my 4th reconditioned handset. If i return again as unsatisfactory will insist on a replacement. But i put this more down to Vodafone and insurance conditions and my lack of stamina in keep returning an unsatisfactory handset than HTCs inability to repair. I don't think they've ever had sight of them !

Ayoub Akhtar

July 12, 2015, 12:35 pm

I would like to mention that o2 has failed to replace the screen and has instead replaced my HTC one silver with the HTC one gunmetal black. Safe to say I was annoyed with that.

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