HTC does seem to like playing games with its customers. For the second time in less than a month, it is going to reverse a decision because of customer outrage.
At the end of May, HTC decided it was not going to lock the bootloaders of its handsets having decided the opposite previously. Now having yesterday told owners of its Desire handset they would not be getting the Android 2.3 or Gingerbread update, it has today reversed the decision and now says it will bring the update to the Desire. Initially HTC said that despite its engineering teams working for the past few months to find a way to bring Gingerbread to the Desire, it was not going to be able to do it “without compromising the HTC Sense experience.” The reason HTC gave was because there isn’t enough internal memory to allow them “both to bring Gingerbread and keep the HTC Sense experience on the HTC Desire.” Posting this on its Facebook page led to a huge number of angry comments from Desire owners.
Less than 24 hours later however and HTC was back on its Facebook page and this time was a lot more succinct, simply saying: “Contrary to what we said earlier, we are going to bring Gingerbread to HTC Desire.” A neat turnaround from the Taiwanese manufacturer who has given no explanation for how this will work. The update from Android 2.2 to Android 2.3 is not exactly going to revolutionise the Desire’s usability and most people will probably not notice but it is nice to see a company listening to its customers. The next issue of course will be to actually go about getting the update working properly and then getting it pushed out to handsets on various networks – but that’s just Android updates for you.
Hopefully we’re not going to be back here tomorrow with another reversal but it just goes to show that making your voice heard is sometimes very worthwhile.
Source: HTC UK Facebook