Hewlett-Packard is recalling a battery used in more than 15 laptops, due to multiple overheating incidents that left one user with first degree burns.
HP says it has received eight reports from users pertaining to the Lithium-ion batteries “overheating, melting, or charring.”
The laptops affected all have non-removable batteries, of course, and include models from the ProBook, ZBook, x360, Pavilion and Envy ranges.
You can see the specific models affected below and check if your laptop might be affected here:
HP is recommending users immediately download a BIOS update, which will place the the laptop in “Battery Safety Mode” so it can be used safely off the mains, bypassing the battery completely until it is replaced.
The firm says (via Digital Trends): “If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied, and the system should be rebooted.
“’During the reboot process, an option will be presented to enable Battery Safety Mode. Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled. HP strongly recommends accepting Battery Safety Mode.”
Following the worldwide voluntary safety recall, users can get their batteries replaced by an authorised technician at no cost.
Is your laptop among those affected by the recall? Drop us a line @TrustedReviews on Twitter.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
