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Google labels LG 'erratic' as it apologises for Google Nexus 4 shortages

Luke Johnson

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Google Nexus 4
Google Nexus 4

With Google Nexus 4 sales marred by stock shortages, Google has apologised for the handset’s lack of availability, describing the situation with manufacturer LG as “erratic.”

One of the most in-demand devices on the market thanks to its high-end specs sheet and minimalist price tag, the Google Nexus 4 has suffered from repeated stock shortages since launch, with the handset still out of stock in the UK.

With the November 13 Google Nexus 4 UK release date seeing the Android 4.2 handset sell out in less than 30 minutes, Google Nexus 4 stocks were replenished on December 4 only for the device to sell out once again.

“I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue,” Google UK and Ireland MD, Dan Cobley stated via his official Google Plus page reported by Ubergizmo.

Shifting some of the blame to the handset’s manufacturer LG, Cobley added: “Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.”

Discussing the continuing Google Nexus 4 stock shortages, Cobley expanded on when eager consumer can expect to get their mitts on the Samsung Galaxy S3 and iPhone 5 rival.

“For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfilment,” the Google MD said. “You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

“For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.”

Showing genuine regret for the less than smooth launch the Google Nexus 4 has received, Cobley added: “I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right. Sorry again.”

Google Nexus 4 Specs

One of the most specs impressive handsets currently on the market, demand for the Google Nexus 4 has centred around its wallet friendly price tag with the 8GB offering setting wannabe owners back £239 whilst the 16GB option costs £279.

Boasting a 4.7-inch WXGA IPS display with a 1280 x 768p resolution and 320ppi image density, the Corning Gorilla Glass 2 fronted device lines up at just 9.1mm thick and a pleasing 139g in weight. Featuring 2GB of RAM, the Google Nexus 4 was the first device to come packing the new Google Android 4.2 Jelly Bean OS.

With a 1.5GHz quad-core Qualcomm Snapdragon S4 Pro processor running the show alongside a 2,100mAh Lithium Polymer battery, the device’s entertainment aspects are handled by an 8-megapixel rear-mounted camera and a second 1.3-megapixel snapper on the face.

Were you one of the lucky ones to secure yourself a Google Nexus 4 ahead of Christmas or have Google and LG left you waiting and wanting? Let us know via the Trusted Reviews Twitter and Facebook feeds or through the comment boxes below.

Neil Richardson

December 17, 2012, 2:35 pm

MD of Google UK and Ireland? Scratch out the Ireland. Handset isn't available to us insignificant paddies.

devperson

December 17, 2012, 4:26 pm

I find this bizarre considering that Google's EU headquarters are based there! I've ordered mine in the UK and it even says that the order was placed with Google Commerce Ltd, Dublin.

Neil Richardson

December 17, 2012, 6:42 pm

Apparently it's to do with the licencing of the content - movies/tv etc. Google doesn't have the licencing agreements in place to make selling the handset in Ireland attractive to them as they won't make the money back in content sales.

RJ

December 18, 2012, 7:50 am

Having not managed to place an order when the 16GB handset went live on Play, I waited until the second time. This must have been about 3 hrs after it went up on 4th Dec. I placed the order with a 5-6 weeks delivery estimate; never mind, I thought, it's probably worth waiting for. Then on 5th I got an email to say it was dispatched, but never received a working tracking number for TNT - always came back as tracking ID not found - anyway it turned up on 7th. A very messy process, but then, I must have been one of the lucky ones to actually get it, and within 3 days of ordering. Nice handset but very slippery.....bumper still sold out of course!

Sachin Thakur

December 18, 2012, 10:35 am

I ordered the Nexus 4 as soon as it went up on Dec 4, & was given a delivery estimate of 1-2 weeks. Despite that, I didn't receive anything until yesterday, so I cancelled it. I am really annoyed by the reports of people who placed the order much after me, got the handset more than a week ago. Very poor effort from Google this time.

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