The Samsung Galaxy S9 may have only come out last week, but users are already having major issues with it.
The South Korean firm has revealed that it is looking into complaints from owners of the S9 and S9+, who say they’re struggling to use the touchscreen properly.
Related: Samsung Galaxy S9 review
Seemingly random areas of the phones’ screens are simply not registering taps and swipes, users say. Some have even posted videos online, on Reddit and Samsung forums, to demonstrate just how serious and frustrating the “dead zone” issue is.
“I’m having this problem as well, my words get broken up and if I try to type ‘come’ it’ll come out as ‘C os me’ and it’s driving me insane,” reads one user report. “Takes me forever because I have to constantly go back and retype everything.”
It isn’t yet clear how many people are affected, but Samsung will be hoping to fix the flaw sharpish, to ensure we don’t get something resembling a repeat of Note 7-gate.
“At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience,” the company said, in response to the reports.
Related: Samsung Galaxy S9+ review
“We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating.”
If you’ve experienced similar issues, Samsung wants you to get in touch with it directly.
What’s the most annoying issue you’ve experienced with a new phone? Share your thoughts with us @TrustedReviews.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
