Home / News / Mobile Phone News / Galaxy Note 7 saga could still get way worse for Samsung

Galaxy Note 7 saga could still get way worse for Samsung

by

Note 7 charred

The Samsung Galaxy Note 7 could be in line for another calamitous recall, following reports of a replacement handset spontaneously combusting on a plane.

Samsung has been desperately scrambling to replace up to 2.5 million handsets with faulty batteries.

However, earlier this week a Note 7 owner claimed his new and supposedly-safe handset began smoking in his pocket while boarding a Southwest Airlines jet.

The Note 7 in question even had the black sticker on the box Samsung uses to identify safe handsets.

If this proves to be the case, Samsung may have no choice but to make a second and potentially permanent recall, according to a former director of the Consumer Product Safety Commission in the US.

Pamela Gilbert told Bloomberg: "If it's the fixed phone and it started to smoke in his pocket, I'm going to guess there'll be another recall."

Related: Galaxy Note 7 vs Google Pixel XL

If this is the case, then it would be difficult to see Samsung attempting a third release of the handset before the end of the year.

It is, of course, possible that this was a freak coincidence coming at the worst possible time for Samsung.

Has your faith in Samsung been shaken by the recent episodes? Would you bother to get your handset replaced for a second time or just take the refund?

Share your thoughts below.

Galaxy Note 7 review

paul benstead

October 7, 2016, 4:37 pm

I wouldn't touch Samsung phones with a barge poll after the experience I'm having right now. My S7 Edge and my Fiance S7 are both overheating to the point you can't hold. It then stops operating and shuts down. It's then only possible to hold down the power key and home button to power down and leave for a hour or so before it begins to work again. Both were purchased from the Samsung store in Leicester but Samsung are refusing to a acknowledge any similar faults with the S7 range and are telling me we have damaged the phones through dust and dirt build up in the USB inputs and traces of condensation. They have had my phone for nearly 3 weeks now and are asking for 200 for repairs. They have lost 2 customers and I think there attitude to the whole issue is disgusting! There stock response is not our problem I'm afraid and we have only had the phones 6 months. I'm furious!!!!

comments powered by Disqus