When the influential Consumer Reports website revoked the Tesla Model S’s “Recommended” rating earlier this week over reliability fears, we guessed that CEO Elon Musk might have something to say about it.
Sure enough, a couple of days later, the charismatic entrepreneur has spoken up in defence of his fleet of e-cars.
CR had received feedback from 1,400 Tesla drivers on a number of problems with their 2013 Model S models, giving the car a “worse than average reliability rating“.
Some complained about the drive train, while others reported issues with the tablet-like touchscreen device in the centre console.
However, Musk says those problems have already been addressed on newer vehicles.
In a pair of tweets posted on Wednesday evening, Musk pointed out another metric from Consumer Reports, which states the vast majority of Tesla owners will buy from the firm again.
https://twitter.com/statuses/656970117721534464
https://twitter.com/statuses/656970996801474560
It’s clear Musk isn’t too concerned about losing the hallowed “Recommended” rating, given the overall customer satisfaction with the Tesla vehicles.
Related: 5 Tesla Model S Features to get excited about
Given more of the problems occurring are covered by the company’s warranty, they’re unlikely to be costing Tesla drivers anything beyond the general inconvenience either.
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
