If you have an EE Power Bar, now would be the time to stop using it, unless you want your house to burn down.
EE is recalling all its Power Bars, telling customers to ‘stop using them straight away’ due to an overheating risk.
The recall comes mere months after EE recalled a separate batch of the power packs for the same reason, in August.
In an update on the EE website, the firm said “We are taking this action because we are aware of a very small number of further incidents where Power Bars have overheated in circumstances that could cause a fire safety risk.
“This is just a precaution, but we want to make sure all our customers are safe.”
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Customers are being offered a £20 voucher, redeemable online, when they return their Power Bar to an EE Store.
The company has said it will not be replacing the devices, at least for the time being, as it is ‘focused on the recall’.
If you have one of the power packs you should stop charging and using it and return the device to an EE store when you can.
An information line for those unable to get to a physical store is available on 0800 079 0305.
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During the August recall EE said: “It’s our intention to replace these chargers once we’ve completed our investigations; we’ll be in touch once these have been concluded.”
It also claimed that no issues had been observed with other batches.
The recall followed complaints by UK student Katy Emslie after she claimed an EE Power Bar explosion left her with severe burns.
She revealed images showing disfigurement of her hands, damage to her bedroom, and a destroyed Power Bar.
At the time, EE said: “All of our products undergo stringent safety tests. This is an isolated incident and we’re in contact with the customer to investigate the cause of this issue as a matter of urgency.”
An EE spokesperson told TrustedReviews “We are sorry for any inconvenience this may cause but customer safety is a priority and that’s why we’re taking this voluntary and precautionary action.”
“Lithium-ion charging devices, such as a EE Power Bar, contain mechanisms to prevent them from getting too hot. In rare circumstances when these mechanisms fail the device can overheat and may pose a safety risk.”
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Editorial independence
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
Professional conduct
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
