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Bent iPhone 6 Plus: Apple says 9 people have complained

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iPhone 6 Plus
iPhone 6 Plus

Apple has issued a statement aimed at dulling the furore surrounding the bendy iPhone 6 Plus debacle.

The official reaction comes as Apple’s design credentials have been called into question over the issue, with some users claiming the handset has bent out of shape from sitting in their front pockets.

Some of those users have speculated, with a 5.5-inch screen, the handset is too long and thin to withstand the pressure, although that perspective has been widely mocked and debunked by tech experts.

With reports suggesting the issue could be widespread and a design flaw for the iPhone 6 Plus, Apple’s says just 9 people have contacted the firm in relation to bent handsets, while millions have been sold in the last week.

The company said: “With normal use a bend in iPhone is extremely rare and through our first six days of sale, a total of nine customers have contacted Apple with a bent iPhone 6 Plus. As with any Apple product, if you have questions please contact Apple.”

The firm, which seems a little offended by it all, said the product underwent strenuous ‘sit tests’ and have exceeded all of its quality tests.

“Our iPhones are designed, engineered and manufactured to be both beautiful and sturdy,” the firm continued, claiming the phones “feature a precision engineered unibody enclosure constructed from machining a custom grade of 6000 series anodized aluminum, which is tempered for extra strength," Apple added.

“They also feature stainless steel and titanium inserts to reinforce high stress locations and use the strongest glass in the smartphone industry. We chose these high-quality materials and construction very carefully for their strength and durability.

"We also perform rigorous tests throughout the entire development cycle including 3-point bending, pressure point cycling, sit, torsion, and user studies iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use."

Apple has suffered widespread mocking, even from the likes of BlackBerry, in a rough week for the company. Reports on Thursday claimed the $20 billion had been knocked off the company's value following this and the iOS 8.0.1 cock up.

Read more: BlackBerry Passport vs iPhone 6

Via: 9to5Mac

John James

September 25, 2014, 9:56 pm

So Apple admitted. So it's true. It's bent

Prem Desai

September 26, 2014, 6:32 am

If it's happened to 9, you can bet it's happened to more ...

Apple is taking a very childish stance by saying, it's only 9.

I'd love to hear the views of these 9 people .....

Kulti Vator

September 26, 2014, 9:17 am

Samsung, HTC, Asus, LG, Motorola and even Google all have their fare share of product issues and user complaints - seems a tad narrow-minded to take this stance Prem.

As companies grapple with thinner tech and wearable devices, there will be challenges like this - or would you prefer companies to cease being pioneering and remain locked with today's form-factors and materials?

Prem Desai

September 26, 2014, 9:28 am

No mate. Not trying to curb innovation (though this thing for going ultra slim doesn't do it for me). Mistakes can and will occur.

It's the attitude.

Remember the antennae issues with the iPhone 4? When Jobs actually got on stage and showed everyone that they were holding the phone incorrectly!!

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