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Apple Pay customers hit by duplicate charges

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Some iPhone users taking the new Apple Pay mobile payments platform for a spin have been charged twice for the privilege.

The issue, affecting Bank of America customers in the United States, has seen some Apple Pay users hit with duplicate charges for the same purchases.

BofA is immediately refunding the double charges, which have been attributed to a processing mistake, but isn’t saying how many customers have been affected or which payment provider they were using.

“We apologize for the inconvenience and are correcting this issue immediately and all duplicates will be refunded,” Tara Burke, a spokeswoman for the bank told Bloomberg.

Another source claimed the teething problem, which CNN showed in this video, will be resolved today.

Apple Pay is the company’s effort to diversify into mobile payments and allows users to pay for goods by storing their credit card information within the new iOS devices and the forthcoming Apple Watch. It went live on Monday with the launch of iOS 8.1.

The NFC and Touch ID powered service sends a unique, single use payment code to the vendor rather than sharing the credit or debit card information itself.

So far, it doesn’t seem the issue has spread to any other financial institution and with BofA on top of the refunds it doesn’t seem like too much cause for alarm.

Any widespread roll out of a brand new service like Apple Pay is probably going to experience one or two teething problems, so the company is unlikely to be too perturbed.

Read more: Apple Mac OS X Yosemite review

Via: Wall Street Journal

Prem Desai

October 23, 2014, 8:49 am

I don't think this is an Apple software issue, more like the processing within BofA.

However, it show lack of testing on both sides. Apple needs more involvement because issues like these will give them bad press.

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