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Another iOS 8 bug discovered as 'reset' deletes all iCloud Drive docs

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iCloud Drive
iCloud Drive was announced at WWDC

The stuttering start for Apple’s iOS 8 continued on Monday with reports surfacing of a bug that causes all of the user’s iCloud Drive documents to be deleted.

According to some users, deploying the ‘Reset All Settings’ command within the Settings on a iPhone or iPad running iOS 8 has the unintended consequence of permanently removing iWork documents from Apple’s new cloud storage locker.

The command, which sits under the the General > Reset section of the iOS 8 settings menu is supposed to allow users to return the device to its default state without deleting any data, photos or documents.

Indeed, the company explicitly states that “This will reset all settings. No data or media will be deleted,” so it appears that Apple has another major bug on its hands.

The issue first raised by posters on the MacRumours forums, appears to be limited to documents within the iWork apps (Pages, Keynote and and Numbers) as users are claiming other app data stored within iCloud Drive remains unharmed.

The site points out in its own testing, the reset command does deleted all iWork documents from iCloud Drive, iCloud.com and iPhone and a Mac. Apparently there is no simple way to recover the lost data, with Apple now working with affected users to help save the data.

Apple introduced iCloud Drive in order to challenge the abundance of cloud storage platforms like Microsoft’s OneDrive, Google Drive and Dropbox, allowing users to access their files on any device. However, it seems, after performing the reset command affected users are unable to access them at all.

We’ll update this article when Apple’s response is forthcoming, but in the meantime, we’d advise you to avoid the ‘reset all settings’ portion of iOS 8 for the time being.

Read more: iCloud Drive vs Google Drive vs Dropbox

Prem Desai

September 29, 2014, 9:43 pm

And the hits just keep on coming ....

I'm a software developer - if I released garbage like Apple does, I'd starve...!!

Everlast

September 29, 2014, 11:28 pm

Judging by the time you spend trolling around, it looks like you don't have much work at the moment!

Prem Desai

September 30, 2014, 6:04 am

Or maybe I'm smarter than you and have lots of free time.

Any reason for getting personal? Do you really have nothing else to do?

Everlast

September 30, 2014, 6:58 am

Because your trolling is annoying

Prem Desai

September 30, 2014, 7:35 am

Do yourself a favour and look up the meaning of trolling.

Your trolling around my comments is so flattering - obviously lots of time on your hands.

Anyway, I'm outta here - got better things to do.

MattMe

September 30, 2014, 8:35 am

iOS8 doesn't seem to be going so well for them right now, does it? Really with something this major and potentially costly if you permanently delete data, I think they should be emailing users to make them aware of the bug.

Everlast

September 30, 2014, 9:44 am

No, dumping bitchy comments below every article related to Apple is not bitching at all ... right
What is the point of your comment if not trolling?
"I'm a software developer - if I released garbage like Apple does, I'd starve...!!"

Loman

September 30, 2014, 3:40 pm

Why do the idiots keep buying apple?

Name should be publicly changed to Crapple!

Loman

September 30, 2014, 3:41 pm

Its not trolling if its true!

Everlast

September 30, 2014, 5:29 pm

Noone said trolls are saying lies, just that they say things just to annoy other people and not contribute to the discussion!

Just scroll down his profile and you can see every other comment is bitching apple. This guy hates apple soooo deep in his heart that he wants to rip it out each time apple announce the next record breaking sales, haha!

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