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Vodafone Services Disrupted

David Gilbert by

Vodafone Services Disrupted

Some Vodafone users in the UK, woke up this morning to find they had no coverage whatsoever and it transpired that a break-in at one of its facilities caused the problem.

All voice, text and internet coverage for the affected Vodafone customers disappeared at some stage this morning and Vodafone has since confirmed the issue resulted from a break-in at its facility in Basingstoke. “We had a break in last night at one of our technical facilities which resulted in damage done to some of our equipment. This means that some customers may be experiencing temporary loss of voice, sms and internet services. We are working quickly to restore these and will be back to normal as soon as we can,” a Vodafone forum administrator stated.

Vodafone has also pointed out that despite the security breach there has been no impact on the privacy of customers' data. Vodafone is not stating how many customers have been affected by the breach but it is believed a substantial number are still without any service. The reason behind the break-in is also still a mystery though it seems purely like an act of vandalism or motivated by malicious motives – a disgruntled customer who has been overcharged perhaps?

If you have had any issues this morning, let us know in the comments and we’ll let you know as soon as we do when the service is likely to be restored.

Source: Vodafone

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February 28, 2011, 5:08 pm

I had nothing when I woke up this morning. I don't know if it was coincidence but I seemed to solve the issue by switching to manual network finder, which found vodafone ok and I got service back immediately. I've since flicked it back to auto-network detect and all is still working.


February 28, 2011, 5:48 pm

Lost all data & voice this morning. Handset still works fine

via my SureSignal Box as this obviously connects the handset via my broadband connection but outside of the range of this device its just a big black hole.

Have tried manual network selection but this only gives me signal for a few seconds before it drops again. It's the same for all handsets on our contract.

Vodafone - pull your finger out!

Ryan Liu

February 28, 2011, 6:02 pm

Only just rebooted my phone to find that I finally have service. I had no signal since 12am and thought there was something wrong with my sim card! Just been on Vodafone's Facebook page and there seems to be flame war between the blame and no blame camps. While I have not been badly affected by the outage, a lot of people who rely on Vodafone for their business etc have. I feel that Vodafone should recompense the affected customers (if they can find out who has been affected). Those who argue it's not Vodafone's fault really don't have a point. Vodafone should have had adequate security to protect their premises considering there is such valuable and essential equipment on site and unless the burglars carried out some sort of Ocean's 11 type job, I feel that Vodafone has been inadequate in terms of security.


February 28, 2011, 6:12 pm

My Service has been down since the middle of the night and still isn't back. The most bizarre thing is I live in central London, so the problem must be affecting millions of customers...


February 28, 2011, 6:46 pm

I must be really lucky. Work and personal mobile are both on Vodafone, and I have not notice any problems at all.

I'm in central London as well.


February 28, 2011, 7:19 pm

Strange that such a big provider has a single POF?


March 1, 2011, 1:30 am

Pleasant news!

Just switch back to Vodafone from Orange today, activated SureSignal for even better signal (usually had 5 bars EDGE or 1-2 bars 3G). North London.

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