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O2 Suffers HTC Desire and Dell Streak Update Woes


O2 Suffers HTC Desire and Dell Streak Update Woes

While owners of Android devices are rightly proud of the openness of their chosen OS, the frequent additions to the feature list, and the their choice of hardware options, there are also certain downsides to Google’s approach.

A case or two in point is that while O2 has finally brought Android 2.2 Froyo to the HTC Desire yesterday, the over-the-air update has caused problems for many users, completely bricking their phones in some cases. O2 has since pulled the update while it investigates the issues.

O2 provided a statement to TrustedReviews regarding the issues that read,

“We released Android 2.2 for the HTC Desire yesterday morning and saw that a small number of customers were having problems installing the update. While we investigate these issues we put the 2.2 update on hold and at the moment don’t have a new date for when the update will be available. We know how important Froyo is to our customers and would like to thank them for their patience.”

The problems have inevitably left several unhappy campers on O2’s forum pages with one stating, “I have to say that I am totally disillusioned with O2 and the way they have handled the release of the Desire and its update that I can safely say I will not be renewing my phone contracts with them when they are due.”

However, that’s not been the only cause for complaint. O2 has released an update for the Dell Streak, that takes it from Android 1.6 to 2.1. However, there are many reports, again via the O2 forums that claim there are numerous issues, such as the volume button controls, being reversed, a buggy keyboard, and the small fact that all data such as Contacts and Messages have been wiped form the phone. It seems that the OTA update does not require or even suggest that users back-up first – which makes upgrading issues almost inevitable.

If you’re an iPhone 4 owner that’s suffered the pain of Android users pointing at you and laughing in the street when you attempted to make a phone call, now would seem like an opportune moment to get your own back - not that we would condone such petty behaviour, fun though it may be.

Go to comments


September 7, 2010, 7:24 pm

Or you could be stuck on 1.6 forever if you bought an HTC Tattoo. With Orange removing Google Apps as well it will be the last subsidised phone I buy and will also look at the next iPhone.


September 7, 2010, 8:01 pm

Oh dear. Maybe i should be thankful that T-Mobile are taking an age to prepare and test 2.2 for the Desire.


September 7, 2010, 8:16 pm

Isn't this more of an issue with o2's "tweaks"? If carriers stopped pissing about with the phones and kept them as the manufactures wanted them then maybe all these delays and problems could be avoided. How networks seem to be upgrading fine so what exactly is O2 doing?


September 7, 2010, 8:25 pm

I know I keep banging on about this but it really is a major problem for Android at the moment. Google desperately need to come up with, for lack of a better description, a unified version that the carriers / manufacturers can modify and theme to their hearts content without affecting the underlying OS. Until that happens I really struggle to recommend Android as a platform, especially on expensive high-end devices that might be left high and dry come upgrade time.


September 7, 2010, 8:29 pm

i didn't need o2 to brick my desire did it myself by dropping it on floor hours before the download now sent back to htc for repair lol sureley the answer for all these airtime companies would be not too waste time adapting the os for their brand but just developing apps they can upload before shipment too the consumer after all what they put on is usually " Consumer Required And Productive" (CRAP for short) and atleast we could remove it later


September 7, 2010, 8:34 pm

@Wedge: Still waiting for an update from o2 for my Samsung Galaxy (original i7500) as i'm still on Android 1.5. Fancy my chances?

At least o2 are doing better, even if it's still a shambles.


September 7, 2010, 11:08 pm

Ignorance is bliss eh? It is not the networks that bespoke anything it is the hardware manufacturers that decide what version of android they would like on the device they wish to release. Don't you think that if the networks had it their way, all devices within a certain time frame would be using the same OS (of course with corporate branding). The issue for the networks is that when you range so many devices with differing versions of the same OS you are bound to come unstuck. As the OS may be the same but firmware can be different which opens Pandora's box even wider.

Choice is a fallacy in some respects but now you have it, any network will suffer from this when it's all sortd some time from now it will all be forgotten!


September 8, 2010, 12:36 am


Exactly what I thought. The unbranded update has been out for a while now and has been working fine. There are issues with Android updates but in this particular instance it seems more like an issue with O2 and operator ROMS.


That's why I buy HTC. You can always rely on XDA devs for updates as there's so much support. They've managed to get decent 2.2 builds onto the Hero. And the G1 keeps going and going too.


September 8, 2010, 2:37 am

The best thing that the iphone did from the start was to take the networks by the scruff of the neck, give them a slap and told them to keep their mitts off the firmware, that's apple's business. Really that was the sole innovation that apple brought to the smartphone market. Now google need to do the same with Android 3.0. That release is going to be the make or break of Android and while it's looking like google are going to make an attempt to lock down the hardware and clean up the OS.... lets hope they go far enough and lay down the law to the network's. As this news attests, they don't have a flipping clue what they are doing.

Hans Gruber

September 8, 2010, 3:09 am

Ho, ho, ho. The fun in Android is in the interminable waiting... for updates that never happen or that you wish hadn't happened.

T-Mobile withdrew the 2.1 update for the Pulse, likely due to the small amount of memory on the device. Froyo would surely have been a more sensible solution in this instance (apps2sd). But isn't it the manufacturer's responsibility for ensuring the upgraded OS works properly (not that O2 should be let off for their completely inadequate update procedure)?

My own Legend was a little knackered with an interim update that ironically was meant to fix performance issues (HTC's fault for the dodgy fix primarily though Vodafone ought to have done some simple testing before release). Now my messages are back to front until they decide to issue another 'fix'.

Well, that's the trade off for being on the cutting edge, I guess. You get, um, burned from time to time.


September 8, 2010, 3:16 am

I dont really understand why networks mess about in the first place, surely its just more work for them!

I will definitely look at sim-free + sim only for my next phone. 30 day contracts appeal especially to me as if cirmcumstances change you can change your plan easily. If you look at the cost over two years despite the initial say £400 sting for a nice smartphone you can actually find yourself better off. (Although you can argue that you are also sacrificing some interest you could have earned on that £400 over the two years). Generally it works out a close run thing though, and you have the added flexibility of the 30day contract, allowing you to walk if coverage or customer service lets you down, plus the Sim-Free manufacturer spec phone.


September 8, 2010, 12:50 pm

You don't have to buy your phone offline to go unbranded. Carphonewarehouse sell all their contract phones unbranded too. Will definitely be having a look at them next time I upgrade.


September 8, 2010, 3:52 pm

Any word when orange htc desire's will get this update...?

And do you think they will get rid of all the rubbish, that you can't delete... like the stupid home screen selector (wtf?), orange maps/messager/internet/"apps store"/ your orange/ ... and the list goes onnn...

Dark of Day

September 8, 2010, 10:25 pm

Anyone know when 3 is likely to release 2.2 for the Desire?


September 9, 2010, 2:15 pm

@Dark of Day it was released a while back.

@jopey Android has already made it. Google should not copy Apple's way of doing business Android success was partly because manafacture's/carriers could customise it.


September 9, 2010, 5:31 pm

I have to say that 3 have got it right for once with the Desire - very little branding and they don't appear to have mucked about with 2.2

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