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O2 Suffers HTC Desire and Dell Streak Update Woes

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While owners of Android devices are rightly proud of the openness of their chosen OS, the frequent additions to the feature list, and the their choice of hardware options, there are also certain downsides to Google’s approach.

A case or two in point is that while O2 has finally brought Android 2.2 Froyo to the HTC Desire yesterday, the over-the-air update has caused problems for many users, completely bricking their phones in some cases. O2 has since pulled the update while it investigates the issues.

O2 provided a statement to TrustedReviews regarding the issues that read,

“We released Android 2.2 for the HTC Desire yesterday morning and saw that a small number of customers were having problems installing the update. While we investigate these issues we put the 2.2 update on hold and at the moment don’t have a new date for when the update will be available. We know how important Froyo is to our customers and would like to thank them for their patience.”
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The problems have inevitably left several unhappy campers on O2’s forum pages with one stating, “I have to say that I am totally disillusioned with O2 and the way they have handled the release of the Desire and its update that I can safely say I will not be renewing my phone contracts with them when they are due.”

However, that’s not been the only cause for complaint. O2 has released an update for the Dell Streak, that takes it from Android 1.6 to 2.1. However, there are many reports, again via the O2 forums that claim there are numerous issues, such as the volume button controls, being reversed, a buggy keyboard, and the small fact that all data such as Contacts and Messages have been wiped form the phone. It seems that the OTA update does not require or even suggest that users back-up first – which makes upgrading issues almost inevitable.

If you’re an iPhone 4 owner that’s suffered the pain of Android users pointing at you and laughing in the street when you attempted to make a phone call, now would seem like an opportune moment to get your own back - not that we would condone such petty behaviour, fun though it may be.

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