What's that I see in the distance? Is that ice skating in... 'Hell?
With just one more day to go before 2010 is upon us O2 has finally apologised (sort of) for the shocking performance of its network during the last 12 months. O2 head Ronan Dunne told the Financial Times: "Where we haven't met our own high standards then there's no question, we apologise to customers for that fact, but it would be wrong to say O2 has failed its customers en masse."
Funny, we'd say dropped calls, calls going straight to voicemail, ropey reception and continual data collapses certainly signify failure 'en masse' (there have been more reported in December alone). And Dunne undermines this long overdue redress by describing any damaged done to the O2 network's reputation as a "short term blip".
In (hopefully) related news, O2's parent company has announced the purchase of successful VoIP provider Jajah for 145m euros. “The acquisition of JAJAH broadens the scope of our communications offering and opens up new capabilities in the voice communication space," said Telefonica CEO Matthew Key. By which we hope he means: we recognise non-geographic nature of VoIP is the future of mobile communication and now will look to fully embrace it across every country in which we operate. Not: heard of the everlasting light bulb? Yeah, that's where VoIP is now going.
Lastly, we're hearing more talk of an 8GB iPhone 3GS to replace the entry level 8GB iPhone 3G. There's no reason for the 3G to still be on the market and the 3GS not to be made more affordable, so let's hope this development soon materialises. Of course when the fourth generation iPhone appears sometime around June it may will be that Apple will simply offer an 8GB 3GS alongside it. Time will tell...
O2 'apology' via The FT
Telefonica Jajah Press Release (pdf warning)