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Microsoft Extends Xbox 360 Warranty to Cover E74 Error


Microsoft Extends Xbox 360 Warranty to Cover E74 Error

Microsoft has extended the three year extended warranty announced in July 2007 to cover red ring of death failures to also include consoles succumbing to the E74 error message which has recently been plaguing a number of Xbox 360 owners.

As per the RRoD, any Xbox 360 with "general hardware failures indicated by the E74 error message" will be covered by a three year warranty. According to the support page detailing the warranty extension, owners of newer consoles shouldn't need to worry as Microsoft has "already made improvements to the console that will reduce the likelihood of an occurrence of this issue."

As well as extending its warranty to cover impending E74 failures, Microsoft is promising to refund any customers who have already paid for out of warranty repairs, advising that: "Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary."




April 15, 2009, 3:31 pm

just get a PS3!!


April 15, 2009, 3:40 pm

I have to say, while it is unfortunate that so many errors are still happening, kudos to MS for being so open and honest and extending their warranty to cover it...there are not many who would.

On a side note, over my 5 days of easter holiday, i was unable to play video games as my frickin xbox RROD :'(


April 15, 2009, 3:55 pm

My launch 360 is pretty quiet and super-reliable... I guess people only bang on about bad experiences and keep silent when things are good.

If my 360 goes pop out of warranty, I'd have no reservations in buying a new one and after all this time, there's still nothing much on the PS3 to lure adult gamers away from the 360's deeper and broader software catalogue.

And like Dev said - good on MS for looking after their consumers... I wouldn't be too surprised to see further extensions & changes to the support offering as the installed based of 360's matures further.


April 15, 2009, 5:44 pm


I totally agree. Had my mate's 360 for ages and had to get it fixed under warranty when it red ringed. While MS messed up with the hardware at least their service was spot on when it came to the repair. It was picked up from my door and returned back in two weeks at no cost at all.

When my mate took it back I didn't hesitate to go out and buy my own.


April 15, 2009, 5:49 pm

My launch day 360 failed via RROD in November 2008, just weeks before the extended 3 year warranty was to run out (lucky!!).

I've since had no problems since then but as it is now out of warranty if it did fail I too would buy a new console at my earliest opportunity.

I think MS are great for owning up to their faults and extending the warranty, what more could they do short of replacing all consoles ever sold "just in case".


April 15, 2009, 6:25 pm

Yes, got to admit, yeah sure the 360 breaks down more than the PS3, but what if your one of the unfortunate people to own a PS3 thats broken down, I suppose then you'l wish you had the 360 were the warranty is now 3 years. :)


April 15, 2009, 6:42 pm

When my PS3 failed (USB ports died) and Sony did a next-day swap out. As in a new console came in the same box as my broken one returned in. And no, that wasn't because I'm a journalist, that was through a normal RMA process.

Microsoft's Xbox 360 service may be good, but Sony's PlayStation 3 service is incredible *and* is required less often.


April 15, 2009, 7:06 pm

Likewise with my 360 too. It failed on me June 08 and MS fixed it for free and included 1 months free Gold subscription for the inconvenience. While for the money (albeit expensive) I still think the PS3 is better value (built-in wireless, free online gaming, blu-ray) I'd still get me another 360!


April 15, 2009, 7:52 pm

@Hugo, I assume this was within a year?.


April 15, 2009, 8:05 pm


Maybe the PS3 service requirement is less often because of usage?

Faulty USB ports even most ebay chinese imports manage to get that right, so much for build quality.

I have had three E74 errors no RROD all turned around fine and the last 4 months before this article. The internet is a flurry of facts isn't it?


April 15, 2009, 8:22 pm

My Xbox sounded like a helicopter taking off whenever I switched it on and in the end I sold it while it was still going. 2 friends of mine both had theirs fail twice and Microsoft replaced them without quibble, though it took a few weeks each time due to a backlog.

So full marks to Microsoft for doing the decent thing with the extended warranty.


April 15, 2009, 9:00 pm

I once had a RROD, but I decided to change the fans for the Blue Tailsmoon Whisper Fan. Apart from making the 360 quieter is also keeps it cooler. Of course doing this will void the warranty here, but then if your not getting RROD then it's not really an issue, and anyway had my 360 for ages now so it's most likely even outside the 3 years. I was also using the 360 as a Media Extender so it was on for very long periods.


April 15, 2009, 9:45 pm

Keith, yes it was within a year; about eight months IIRC.

Hank, I've had a PS3 in use for a good few hours at least every other day for two years now (bought on UK launch day) - admittedly in the first year more as a media player than a games console. Of five people I know who use their Xbox's with similar frequency and have owned them as long, four have needed replacements, two of them twice.

Regardless the nature of the failure my point stands, Sony's service for a rare problem was better than Microsoft's for a widely publicised one. I'd rather have a USB controller die on me only slightly impacting on the console's usability than a RRoD which is caused by fundamentally bad design.


April 15, 2009, 10:17 pm

@Hugo, Regardless the nature of the failure my point stands, Sony's service for a rare problem was better than Microsoft's for a widely publicised one.

As long as your PS3 doesn't break after a year of course.. :) The RROD might be a bit of a pain, but at least 360 owners have piece of mind for 3 years and not just 1. So in one respect the RROD was a blessing in disguise.


April 15, 2009, 11:14 pm

I have had my Xbox 360 since May 2007, had it for a few months when the RRoD happened, I shouted at the Xbox to fix it self or it goes back to the shp I will and exchange it for a PS3, happily it fixed it self and I don't have a PS3. Why to go Microsoft, self fixing game consoles, bet the PS3 don't do that


April 16, 2009, 12:27 am

fanboys/fangirls irritate the hell out of me...yeah we get it, you love your console and think its the best thing in the world, whoop-de-doo!

Xbox service is good wrt RROD

Clearly the PS3 service is excellent within warranty time.

Does any more really need to be said?


April 16, 2009, 2:37 am


Good, but please do resist the bait ;)


Totally agree maybe it was a shit piece of design, but the failure talk seems a long time ago now thanks to NXE.


April 16, 2009, 2:14 pm

This news is about 2 weeks late for me. rather than stump up the &#16380 for a e74 repair i just bought a new xbox. suppose i will have a back up for when this one goes wrong.


I would personally much rather have a console that was well designed and was fairly unlikely to go wrong (ps3)with a 1 year warranty, than a console that has a very limited extra 2 years and a failure rate of a chocolate teapot!


April 16, 2009, 4:53 pm


So grouse you have a broken/melted chocolate teapot and new chocolate teapot where is this chocolate teapot backup you are spouting on about? Your chocolate smells fishy? Your post seems to make no sense is this another PS3 sociopath gracing me with more invention?

Myself, since launch and before this article, three it could be more, i'm losing count, E74 errors all replaced within two weeks with a month XBL each time all completely GRATIS.

Haha PS3 well designed it's fighting the PSP for the worst Sony release EVER so sell the chocolate teapots to willy wonka and get a PS3 problem sorted LOL


April 17, 2009, 3:52 am

My new chocolate teapot is the new xbox. and my backup one is the one i have with the e74 fault (about 18 months old) that i can now get repaired for free. 1 new chocolate teapot + 1 repaired chocolate teapot = 2 chocolate teapots;)

Furthermore, i would not count myself as any sort of fanboy to any console. I have both and can see the merits in each console, i just wish my xbox was more reliable.

Why do u think the ps3 is sony's worst release?

ps I would probably say sonys laptop battery shenaningans was sony's worst product;)


April 19, 2009, 12:43 am

Everyone saying they have a three year warranty on their 360... I feel sorry for you. It only covers RROD (and now E74) not any other problems(e.g. their disc scratching problems etc.). Furthermore, MS weren't being "nice" providing this extended warranty so you shouldn't be pleased with them for it - they rushed a fundamentally flawed product to market to beat the competition and didn't care for their customers at that pointany more than they do now. Providing the warranty was pre-emptive of them for class action suits in USA and the EU all over them in Europe.

P.S. I'm not a PS3 fanboy - I don't have either of the consoles!


April 23, 2009, 12:45 pm

I agree with Joe whole heartedly. Is there a subliminal brainwashing kit sold with every 360?, as the people who buy this poorly designed, obviously flawed unreliable piece of junk just keep harping in on about how wonderful Microsoft are for extending the warranty to cover a fault they caused in the first place (1 of 3 we know about). & are only supplying the warranty for fear of getting lawyers involved.

Noticed a few comments that suggest that Microsofts 3 year warranty is better than Sonys warranty, but keep missing the point that until recently it only covered RROD, & now they've finally admitted to the E74 error, well bully for them - how many people have paid for 2nd 360's because they weren't previously covered by the extended warranty for Microsofts failure. Also the issue of 360's scratching DVD's is still being denied by Microsoft & stated to be the users fault - for what, daring to walk around their own living room while their games console is switched on - the cheeky monkeys - see www.youtube.com/?v=UbaJgEjY-s8 (from BBC watchdog a few weeks ago).

Basically what you've got is an extended warranty that kind of covers the faults Microsoft designed into their console, & for everything else there's the same warranty as pretty much every over other piece of electrical equipment out there. You're not getting anything extra, it's Just Micrsoft covering their backs. If you think they'd put a billion dollars profit aside if they didn't have to you're more brainwashed than I thought.

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