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Gmail Users See Accounts Disappear

David Gilbert


Gmail Users See Accounts Disappear

The prevalence of email in our lives is not something we think about too much, until that is we log in to find that our thousands of messages from family, friends and work have disappeared without warning.

This is what faced up to 150,000 Gmail users over the weekend when they logged on to their accounts to be greeted by welcome messages as if they had just set up a new account. Contacts, messages, attachments, Chat logs and all other details had been reset without warning. The problem came to light initially in help forums and Twitter accounts and initially Google said the problem had affected 0.29 percent of its users, which would have meant half a million people were affected. However later yesterday, Google issued a statement saying that only 0.08 percent of accounts were affected.

Google is currently working on the problem and hopes it will be able to reinstate all affected accounts and restore all lost content but so far the Mountain View company has remained worryingly vague regarding the time frame for this to happen: "Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change."

The latest message from Google is that they will update the situation this morning, so once we will hear anything we will let you know what is happening. In the meantime, if you have encountered this problem let us know in the comments section. Also what if it had happened to you, would all your emails disappearing be a major problem for you?

Source: Google Mail App Status Dashboard via Engadget


February 28, 2011, 3:40 pm

This is why I ALWAYS keep local copies of all important data and never rely on the "Cloud".


February 28, 2011, 4:03 pm

mine is ok, thank cloud...

Martin Daler

February 28, 2011, 8:12 pm

out of curiosity, with the current crop of smartphone OSes, is it possible to keep a local copy of contacts (without having to jump through hoops)? I ask as one who still has only a regular old-fashioned mobile phone.

Indeed, is it possible NOT to have all one's contacts hoovered up into the cloud - is it possible to keep one's contacts to oneself?


February 28, 2011, 8:19 pm

I use Gmail for business and private. The fact it can be easily accessed from my desktop, laptop, iphone, kindle or hotel lobby PC is massively appealing - as is lack of need to sync or back up.

Now I start worrying about the back up side of things!!

I have no clue if it is possible to take regular backups but will investigate ..

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