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BT Rolls Out 40Mbit Broadband

Gordon Kelly


BT Rolls Out 40Mbit Broadband

It may not be the fastest broadband in the UK, but British Telecom has just given DSL one heck of a speed boost...

The company has announced 'BT Infinity', a new flagship 40Mbit/sec connection which it will start rolling out from Monday (25 January) with packages starting from just £19.99. Perhaps just as interesting as the download speed, however, is the superfast 10Mbit/sec uploads Infinity will bring - an increasingly important factor for many who regularly upload photography and video to the Web.

Infinity will launch in two choices: 'Option 1' being a £19.99pm 18 month contract with £50 connection charge, free BT wireless N Home Hub, 5GB online Digital Vault and 250 free minutes of BT OpenZone WiFi access per month. Limitations are a 20GB monthly download allowance and restricted 2Mbit/sec upload speed.

'Option 2' costs £24.99, is subject to the same length of contract, drops the connection fee, provides 10Mbit/sec upload rates and - that phrase we all love to hate - unlimited download allowance plus unlimited monthly OpenZone minutes. Naturally enough, BT states that 'unlimited' is subject to a fair usage policy, but doesn't spell out what that is (we're chasing).

“The internet is essential to our customers’ lives and they are demanding more and more as richer and even more compelling services become available," said BT CEO Gavin Patterson. "BT Infinity gives customers the capacity and reliability they need in an instant and at a great value price they can afford. We want to give our customers the best possible online experience and are committed to rolling out super-fast speeds across the UK."

The move follows successful trials of the service in Muswell Hill, Whitchurch and Glasgow Halfway and BT pledges to make Infinity available to at least 40 per cent of UK homes and businesses by 2012.

Yep, no complaints here...


BT Infinity


January 22, 2010, 6:57 pm

Any news with regard to the 'unlimited' downloads would be great. AFTER my first option 3 contract with BT, they gave me a huge bill of around £230 stating the charge accumulated over the 18months for excessive downloads. After repeated telephone calls however they eventually dropped the charge.

At one point I asked for details over the fair usage policy and the guy on the phone was stumped, even he really didn't know. He just said you would have to be downloading constantly in order to exceed the fair usage policy, which clearly wasn't the case as I'm pretty sure I wasn't downloading stuff for 18months constantly without pause.

Every quarterly bill I receive from BT is incorrect. Usually after 1 quick call they put it right. But anyone else who wasn't as vigilant as me would be paying around 60-80 quid more than they should every quarter. This is ridiculous!

The news off 40mb roll-out is great, but BT need to step their game up big time!


January 22, 2010, 7:07 pm

18 month contract, ouch!


January 22, 2010, 8:13 pm

As usual on checking the BT line checker we are offered the slow lane service. Until firms offer a decent service to us all I will have no respect for any of them.

We don't get 3G either; the joys of technology in this country!


January 22, 2010, 8:21 pm

@ J4cK: I despise BT for reasons like that. However renting a line from another company has proved messy in the past so I keep my BT rental.. and all calls go via 18185. Which is very good by the way. You should use it if you don't mind using a pre dial, because UK calls are free and calling a phone in the USA is 1p/min. Then I just use my inclusive mobile minutes to call UK mobiles.

@Xiphias: I share your feelings.

@Gordon: Not many of us Brits have access to such speedy broadband. I always wonder who you are talking to in the articles.


January 22, 2010, 9:37 pm

Good luck finding out the details of the "fair use policy". This will remain intentionally vague until someone forces ISPs to be honest - if they actually stated what they considered "unlimited" to mean then there would be a lot of accusations of false advertising. And it makes it easier for them to accuse you of being in breach of the terms, if the terms are not explained. I know the usual defence is that such policies are intended to stop some ruining everyone else's experience by downloading hundreds of gigs every month, but when I was warned by one ISP for "breach of fair use policy", I asked what they considered to be a fair download limit, considering I was paying for their most expensive "unlimited" service. They replied that 4Gb per month was about right - while their cheaper option was capped at 6Gb!


January 22, 2010, 10:36 pm

Tried the postcode checker from the Infinity link, and no mention of whether my area will be upgraded. Just tells me I can get BT Total Broadband, which is a third of the speed I'm getting now with Virgin. Looks like I'll have to wait till 2012 to find out.

Thomas C

January 22, 2010, 10:42 pm

How is BT delivering this? Fibre to the cabinet ? Bonded ADSL 2+?

BE have just launched their bonded service (48mbps) however it is fairly pricy...

Thomas C

January 22, 2010, 10:48 pm

Ahh read the BT site... fibre

James Hannett

January 22, 2010, 11:10 pm

20GB download limit + 40Mbit connection = just over an hour before you exceed your monthly quota.


January 23, 2010, 12:22 am

As the earlier posters have advised avoid these as much as you can. I still get offers with my name miss spelt in the post asking me back and if their phone wasn't automated I'd tell them where to stick it. Virgin Media's service is still cheaper, faster and you can download as much as you like.


January 23, 2010, 12:44 am

Err. Ya. Option 1 is a bit pointless.

Nick 11

January 23, 2010, 3:18 am

All a bit silly. There's no indication of which exchanges, registering interest or any other such useful information. If I wanted ADSL I'd not be visiting their site about fibre optic!

I'm after the upload bandwidth. It's high time Britain had stable 10/10mb provision across the country. Including the regions where ADSL is little more than wet string.

Thomas C

January 23, 2010, 3:58 am


That shows which exchanges are enabled and which are to be enabled over the summer/autumn.

Chris M

January 23, 2010, 5:45 am

Arn't you lot glad you dont live down here in devon, I'm lucky if I get 1.5Mbps on my broadband and I only live 5 miles from my digital(ha,ha,ha) exchange.


January 23, 2010, 5:05 pm

Does anybody know if Be will be allowed to pour data down these new fibre pipes?

I'd love this sort of connection, but there's no way I'm using BT.


January 23, 2010, 6:00 pm

Surely BT knows the faster the connection, the more data you will generally consume. Their service and support are probably second to none, but data usage seems very stringent. Watching an hour of iPlayer in HD could use up a GB, and if you download games through a digital delivery service (One particular star wars game is 31GB small) or share a connection with others I can't see a 20gb limit lasting 10 days in a web orientated household.

Dean 2

January 23, 2010, 6:21 pm

BT 40Mbit Broadband is just like virgins selected areas only


January 23, 2010, 8:19 pm

I still think these 'activation' fees are ridiculous.

James Smith

January 25, 2010, 2:46 am

FYI - for anyone wondering about the fair usage policy: I too am on the option 3 package with BT which is supposedly 'Unlimited' and this is the email I received from them last month when my usage over the month exceeded 80GB:


Fair Usage Policy: your speed may be restricted

at peak times

Dear Customer,

We thought you'd like to know that your broadband usage in December is now above 80GB.

In accordance with our Fair Usage Policy, and to protect the online experience of all our customers, if your monthly broadband usage goes over 100GB, we'll restrict your broadband speed at peak times (typically this is between 5pm and 12am, but these times may change depending on the demands on the network) to 1Mbps for 30 days.

Please note: your service won't be affected in any other way - we'll restrict only your speed, not the amount you can upload and download.

We'll email you again to let you know if your usage exceeds 100GB. For more information, including tips on how to manage your usage, please see our Fair Usage Policy. Or call 0800 707 6044, 8am-5pm, Monday-Friday.

Best wishes,

BT Total Broadband team


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