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BE Upgrades Base Package to 12Mbps


BE Upgrades Base Package to 12Mbps

BE, the broadband provider, has upgraded its base Value package from 8Mbps to 12Mbps. New customers will now get up to 12Mbps download, 1.3Mbps upload, with unlimited downloads at a cost of £13.79 a month.

Those already on the 8Mbps Value package will be able to upgrade to the faster speeds as long as they sign up to a new contract. Those customers on a previous deal with a 40GB limit and on a half-price offer, will have to switch packages to get the new deal, the company said.

BE said, in its usual honest and frank way, admitted that those who aren’t already getting at least 8Mbps from its Value package shouldn’t bother asking about the upgrade as they realistically won’t see any speed improvements.

BE was one of the first ISPs to take advantage of Local loop Unbundling (LLU) in BT exchanges and roll out an affordable up to 24Mbps ADSL2 package.

Recently, the company started to offer a landline bundle deal, and its 12Mbps Value broadband and landline bundle can be had for £23.29.

Alinna Chung, BE Broadband’s product manager, said: “At BE, we know that faster is better, and better speeds translate to better value. And with the recent launch of our landline product, it’s a unique offer for those looking for high speeds at a low price, along with BE’s award-winning customer service to boot.”


October 15, 2010, 4:00 pm

My BE 'Pro' package, which gives me 24 Mbit in theory, gives me 5.5 Mbit in practice.

That said, i'm actually quite happy with it for most purposes, and would not trade any increases in speed for the reliability it gives. I also very much appreciate BE's openess and (seeming) lack of caps, throttling or other such 'Big Brother' mentality that seems to pervade most ISPs.

Keep up the good work BE, i hope that you never have to change.


October 15, 2010, 6:12 pm

Like MSIC, i only have good things to say about BE. The have a reliable connection and very helpful overseas call centres, not that you ever really have to ring them.


October 15, 2010, 7:35 pm

I'm with BE too and they are superb. I get approximately 15Mb/sec and this is rock steady no matter what time of the day or night.

Their service and forums are nothing short of superb too with a wealth of relevant technical advice for getting the best from your connection.

I thought my Router was broken once, they just said "no problems we'll send you a new one - no charge". I discovered it was cable and didn't need to take them up on it, but a great example of their service levels.

10 / 10 !


October 15, 2010, 7:45 pm

To continue the BE love-in... only positive things from me too. It's pretty rare to find a company that treats its customers like grown-ups - honesty about speeds, forewarning (very occasionally) if there will be possible outage. They charge a bit more than other ISPs, but you get a quality product and excellent tech assistance on a free-phone number


October 15, 2010, 9:26 pm

I was with BT before I switch to BE. The difference in customer service and improvement to the broadband astonished me. It was like going to bed with a minger and wakening up next to a supermodel!

Have to say I love these guys and will be switching my landline over to them as well.

Charles 2

October 16, 2010, 3:04 am

Be is all good


October 16, 2010, 10:46 am

I echo MSIC's sentiments. I get 7 Mbps out of 24 which is occasionally disappointing for some higher res live streaming, but most of the time is just fine. As for their support line, it's pretty much superb. If only a company like BE could have had some dominance in the cable sector instead of it being monopolised by Virgin. Then we could completely bypass BT altogether.


October 17, 2010, 12:41 pm

Be is the reason I've got a landline in spite of being covered by Virgin and moving to a new flat. Simply the best ISP I ever had: keep up the astounding job guys!


October 17, 2010, 5:42 pm

Well I tried to sign up with them but the website just didn't recognise my postcode. Or rather it found my address (a new build in central London), but when I selected it the website just came back with "information not available".

Rang up the Sales hotline but was told to speak to BT. Shame really as I might have to go with Sky as they seem so much easier.

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