Nest Learning Thermostat pictures

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Nest Learning Thermostat
Nest Learning Thermostat

11 Pictures - Nest Learning Thermostat

  • Nest Learning Thermostat
  • Nest Learning Thermostat
  • Nest Learning Thermostat
  • Nest Learning Thermostat
  • Nest Learning Thermostat
  • Nest Learning Thermostat
  • Nest Learning Thermostat
  • Nest Learning Thermostat
  • Nest Learning Thermostat
  • Nest Learning Thermostat
  • Nest Learning Thermostat

lw

June 17, 2014, 12:47 pm

As pointed out before, Nest can't control your hot water when it is provided by a hot water tank, as it is in the majority of UK homes. Hive can. Other similar systems like Evohome can. Nest can't. It can be as 'smart' as anything, but if it can't control one of the major components of the system, then that has to be a major deficiency wouldn't you think? Style over substance.
But no, you keep on plugging the Nest for some reason as the best solution - a paid advertorial rather than a review perhaps?
Do you not take any notice of the comments people make on your reviews? If not, what is the point?

andyvan

June 17, 2014, 1:25 pm

It's a fair criticism of Nest and I will update this review to re-iterate this weakness.

However, I think you're overstating the the problem here. The last three places I've lived in have had combi boilers, and the last one I didn't delivered hot water 'on demand' rather than requiring it to be stored. I don't have hard evidence of the percentage of combi to non-combi households in the UK, but if you can find a verified number then that would be very useful.

Ultimately, there is no single perfect system, but provided you have a combi boiler Nest is clearly one of the best. Personally, I'd also argue there's far less need to control hot water in a 'smart' manner. Provided you have some other means of controlling the water, surely that and a Nest would be sufficient? That's up for debate.

We do read comments all the time, but we publish lots of articles and have lots of comments on the site, so we can't catch, respond and take on board every single one. Some will slip through.

As for your 'paid advertorial' nonsense, just because you don't agree with something that doesn't make it corrupt. Nest is a very successful product for a very good reason: it's a good product. I think there's enough third-party evidence by now to prove that point.

lw

June 17, 2014, 2:04 pm

Combi boilers providing hot water on-demand for the whole house are a more recent introduction, and more common in smaller homes and apartments. But most UK homes would still have a traditional hot water tank. I have never lived in a home with a combi boiler.

Of course, you can still leave your existing central heating controller in place to control the hot water, and that is what Nest recommend - just switch the CH part to off, and leave HW on.
But that defeats a large part of the smart behavior. If the purpose of Nest is to not switch the CH until you are coming home for example, then what point is there in it still switching the HW on? Why do you want the HW coming on and off every day if unoccupied?
Oh, you can still switch it off manually is Nest's advice. Well, I may as well do that with my CH then! Doh!

The point about ignoring comments is that YOU replied to exactly the same comment I made last time you looked at Nest, and said then you would update your review, but didn't and now have ignored this issue again. Leading to my suspicion that you seemed keen not to paint Nest in a negative light...

Alex L

June 17, 2014, 6:52 pm

Iw I can agree with your comments about the hot water. My last house had a combi, but my current one doesn't and I know I waste a lot of money heating up the cylinder every morning and evening. Having said that I think this looks like a great product and was considering buying one when it was first released (I think they used to be £180 then?) I probably will hold off for now though, Until they introduce HW controls at least.

andyvan

June 18, 2014, 9:34 am

Well apologies for forgetting, then. Glad we could sort it out this time. :)

dourscot

June 18, 2014, 2:27 pm

At £250 plus installation costs of at least another £60 this is just an expensive thermostat unless you're starting with a new property. It might save you money if you're an inefficient user but it will never recoup its costs for most

Granted it automates programmes but is that really worth the expense? No wonder the Nest stand in my local store is a pretty lonely place.

M Dunne (Sayers Butterworth)

June 18, 2014, 2:44 pm

"At £249 (installed) it is little more expensive than its main rivals: Tado and Evohome" How do you get that? Tado (installed) is £299 - so how does that work??

SBD119

July 25, 2014, 9:44 am

TADO is much better and in my situation, two professional out of the house, varying schedules - it has almost paid for itself already. The one thing these thermostats don't do - which TADO does exceptionally well is to turn off the heat when you leave the house.

Sajeel A Khokhar

December 21, 2015, 6:16 pm

very disappointed when i have paid well before time and could not get it install by the nest pro before Christmas. very poor customer service by the nest agent.

the way i was treated by the agent it was very unprofessional and did not represent Nest owned by Google. We use to learn about Google business during the MSc but when i have purchased their product i am very disappointed. they have the product but if you cannot install it with the boiler, you would not be able to get on time when you wanted.

Thbra Gal

December 14, 2016, 8:00 am

VERY DISSAPPOINTED here as well, my system is less than a year old, it stopped working and shut down the entire air con system and NEST refuse to cover under warranty, saying "we must have had a power surge". Now, since installing NEST I am stuck having to replace it using their products as I have to re-wire my entire system if I want to revert back to my old air con thermostat. BUYER BEWARE, be VERY AWARE, they will have you stuck with them and wont honour warranty!

The Captain of Industry

December 30, 2016, 3:05 pm

Verypoor comes on when it feels like it goes of when it feels like it. Cost me a fortune by staying on when I'm away for 15 hours at a time.

Tim Radcliffe

December 30, 2016, 11:34 pm

Constantly having a problem which means that we regularly have no hot water. The system may be off for two or three days and then starts working again without any external intervention. The Nest help line is fine if you're happy to wait for 30 minutes or more on hold waiting for someone to answer your call. When I called about my problem I was advised to contact the Nest approved company who installed it. This I did, only to be referred back to Nest. The e-mail contact link on their web site is useless as it restricts you to a set number of characters which do not allow you to fully explain the situation. Personally I wish Nest would take it away and reinstall my old system which was reliable and problem free.

Howard

February 1, 2017, 8:20 pm

Nest is a good system and so far working well. Nest customer service stinks!
Getting information how to install or an installation engineer can be really hard to not possible. I had to complain and complain for months and then it took the nice guy that did come only 20mins to fit.
May regret going nest if I have problems as they do not know about customer service.

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