Neato XV-25 - Value and Verdict

Gordon Kelly

By Gordon Kelly



  • Recommended by TR
Neato XV-25


Our Score:


So what are the caveats? Well for all the sophistication of SLAM the downside is it means the Neato XV-25 doesn't always get into hard to reach nooks and crannies instead preferring to trace an elegant route around them. The 1-inch 'strip' issue we found the Neato XV-15 left around borders is gone, but there are a number of occasions where we feel the XV-25 could do with being more aggressive.

By definition this is a hard line to walk of course, but it is one where the more inelegant approach of deliberately bumping into surfaces as iRobot's iAdapt technology does can have better results. That said SLAM is infinitely easier to live with day-to-day.

Neato XV-25 7

Other grumbles? The Neato XV-25 is definitely one of the louder robot vacuums we've used, but the noise is predominantly airflow so it isn't too bad to live with – besides, as we already pointed out, it can be left on its own with confidence. Lastly the magnetic strip used as a barrier to stop the Neato XV-25 from passing through a certain door or beyond a certain section of a room is a bit limited. It's a decent 3m in length, and can be cut to size, but isn't as easy to lay as some rivals which use laser towers to mark out restricted areas. Then again Neato's solution doesn't require batteries.

Neato XV-25 Value

As the little guy operates with smaller volumes Neato does well to stay competitive in terms of pricing. Naturally enough the £429 RRP means the Neato XV-25 is far from an impulse buy, but it is £20 less than the iRobot Roomba 780 which has been our performance benchmark in recent months. Comparing the two we find the 780 to be the more aggressive cleaner, but it does bump into everything all the time. By contrast SLAM makes the Neato XV-25 a better behaved house mate and cleaning performance is still strong. Given neither will completely replace your full size vacuum we are therefore tempted to come down on the side of the newcomer.

Neato XV-25 Verdict

Watching the Neato XV-25 in action is a revelation. It calmly maps out a room, cleans around the borders then vacuums in long, overlapping strips. Very little gets bumped and it can always find its base if in need of a top-up charge before heading out to pick up exactly from where it stopped. The credit for this goes to Neato's SLAM technology. It isn't perfect yet, and can sacrifice thorough cleaning of corners and tight spaces in favour of elegantly gliding past them, but it represents the future of robot vacuums and rivals should be scared. Build materials could be better and pricing remains high (if in line with the competition), but should you have the means we thoroughly recommend picking one up.

Overall Score



December 3, 2012, 9:26 am

I hope that Neato has resolved the issue of the wheel plastic breaking that they faced with the neato xv-11 model.
Robot Vacuum Cleaner


April 28, 2013, 3:43 am

I've had a Roomba 560 for the last 3 years and have absolutely LOVED it.
The amount of dust that it picked up from what appeared to be a clean
floor everyday always amazed me. But, when I tripped across an article
about NEATO I got intrigued by what was described as the precision of
its navigation system because while love my Roomba, its random banging
around was beginning to irritate me. Sometimes it would clean the same
room 3X and miss entire areas of the house and when it bangs into stuff
it does so with a particular harshness. I overlooked all that
justifying that is it after all a just crude robot which does a good job
of sucking stuff up.

I bought a NEATO XV-21 to try out and immediately said goodbye to my beloved Roomba who quickly became a distant memory.

The Neato's Navigation in a word is "Phenomenal" It's precise, never
cleans the same area twice and with the firmware upgrade, the navigation
around corners is stunningly good. Because it's so good at knowing
where it is, where it was, and where it needs to go it cleans the whole
house in about 3/4 of the time Roomba used to cover the same spots

NOISE: The only concern I had with making this purchase
was the reported noise volume of the Neato. I read lots of posts,
reviews and watched a ton of YouTube Vids. Some even compared Roomba to
Neato and all of them showed Neato being slightly more noisy but it was
just marginal. I watch one Vid that showed Roomba at 78 Decibels and
Neato at 83. The story that none of that data can tell is what kind of
noise it is. The Roomba to me was always LOUD. Now that I've got
NEATO, Roomba was WAY LOUDER. Roomba has really noisy mechanical
mechanical. The motors in the wheels are produce really irritating and
loud whining noise in addition to the vacuuming sounds - but I kind of
put up with it jutifying that it was part of the package and that it
needed these motors to do its job. The NEATO on the other hand does
generate noise but it is a much softer noise - it's the sound of airflow
socking in and blowing out but the motors that drive it are far
quieter. On a decibel meter it may show a higher decibel count but my
wife and I both agree that the NEATO is far quieted and the sound it
does produce is far more ear friendly.

Overall, my wife and I
both agree this was a very worthwile upgrade so put ROOMBA online and
she was sold in minutes. I can't imagine selling our now found friend
NEATO Mosquito who we have nick named "Skitter".


September 14, 2013, 11:30 am

I have an xv 21 neto vac which i now hate the stupid thing quit after ramming its way out from under a desk and now the display is out and this is the second machine iv'e had and it started acting strange and bumping into chairs and getting stuck in open places for no reason I'm taking this thing back to bed bath and beyond maybe they will replace it a waste of good money i could have used to it pay for a rainbow vac which is the best ..


January 25, 2014, 8:20 am

How it works:


February 11, 2014, 9:34 am

I love my Neato XV21 and am now only more blown away by Neato's service. Elsie (what we lovingly call our XV21) started giving me errors and after a few e-mails, Neato has replaced my old model with the new XV25. Keep in mind I live in South Africa. They have no stores here. They simply listened (well read) my problem, we tried an option or two and then they shipped me a replacement. I was totally blown out of the water when I did not receive an XV21, but the upgraded XV25. No cost, I just mail the old one back in a pre-paid courier box.
I did extensive research on robotic vacs - living on a farm with 2 German Sheppard, two cats and three horses added with the (ab)normal amount of dust of a farm . . . well I needed something with sucking power :) , not just something to move the dust and pet-hair around. This seemed the only viable option in all the reviews.
The Neato has more than satisfied my expectations. One of the best features is that it's design is so simple. Nothing can really break with normal use and nothing can get stuck in complicated places, like pethair. It works, it returns to it's station and recharges, then goes on where it left off. It takes up to 3 recharges to clean my house. (We live in a renovated barn, which is huge)

It does get stuck, cables trip it up, dog food chunks get stuck in the brush, but you solve the problem when it asks you, ever so politely to help, and it goes on it's way again.
Brilliant!!! Love my Neato, makes my housework so much less.
Oh, I've written an essay and I just wanted to comment. ;)

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