Neato XV-25 review

Gordon Kelly




  • Recommended by TR

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Neato XV-25
  • Neato XV-25
  • Neato XV-25
  • Neato XV-25
  • Neato XV-25
  • Neato XV-25
  • Neato XV-25
  • Neato XV-25


Our Score:



  • Class leading mapping & location technology
  • Cleans large rooms quickly & efficiently
  • Won't bump furniture
  • Equally comfortable on all surfaces
  • Charges & returns to exactly where it left off


  • Aged design & cheap looking build materials
  • Doesn't always get into nooks & crannies
  • In line with rivals, but still expensive

Key Features

  • SLAM (Simultaneous Localization and Mapping) technology
  • Designed to collect pet hair & dust
  • All surface cleaner
  • Daily, weekly scheduling
  • 33 x 32.7 x 10.1cm, 5.9Kg
  • Manufacturer: Neato Robotics
  • Review Price: £429.00


Everywhere you look in the tech sector right now complaints are building that we are in a period of evolution not revolution, nothing really excites us anymore. Arguably the same can be said of the new Neato 'XV-25' robot vacuum, a follow up to the Neato XV-15, but - much as the iPhone 3G was to the original iPhone - it feels like the mass market realisation of a revolutionary initial breakthrough.

Neato XV-25 Design

None of which you'll expect when you take the Neato XV-25 (called the XV-21 in the US) out the box. The Neato XV-25 is the spitting image of the XV-15. It retains the ingenious arch shape (the corners are for corners, the curves allow it to turn anywhere) and the build materials are still a little cheap looking with a fetish for plastics and two tone colour finishes. It looks like a Super Nintendo was squashed under the heel of a giant horse.

This is a problem. Compared to the slick lines and finish of the iRobot Roomba 780, for example, the Neato XV-25 looks like the brandless knock-off you'd find in an unwanted catalogue dropped through your mailbox. When you get to the technology inside, however, this is a huge disservice. The same can be said of the charger which, while conveniently flat for positioning against a wall, is essentially a hollow plastic shell which houses a power brick.

There are things to like, however: the inclusion of an LCD display makes programming daily and weekly cleaning schedules a doddle – especially compared to the Roomba range which mysteriously continues to ignore them – and removing dirt is simple: just pull out the collection box (indicated by the red handle). At 33 x 32.7 x 10.1cm the Neato XV-25 is also fairly compact, though it is heavy at 5.9Kg – something you'll notice when it runs over hard floors.

Neato XV-25 Features

Love or hate the look of the Neato XV-25, however, what has come to define Neato's robot vacuums (and redefine them in the sector) is how they go about their business. Neato was only formed back in 2009 and didn't release its first product until 2010, but what got investors hot under the collar was the SLAM (Simultaneous Localization and Mapping) technology at their heart. Unlike so-called 'bump bots' which seem to take an almost random approach to cleaning, SLAM robot vacuums calculate their every move.

What SLAM does is build maps of an environment while simultaneously keeping track of its location within them. The theory is it almost never needs to bump into any surface and it will clean logically: first by tracing the corners, then cleaning the rest of the room in long strips. The whole approach is somewhat akin to how a farmer ploughs a field.


December 3, 2012, 9:26 am

I hope that Neato has resolved the issue of the wheel plastic breaking that they faced with the neato xv-11 model.
Robot Vacuum Cleaner


April 28, 2013, 3:43 am

I've had a Roomba 560 for the last 3 years and have absolutely LOVED it.
The amount of dust that it picked up from what appeared to be a clean
floor everyday always amazed me. But, when I tripped across an article
about NEATO I got intrigued by what was described as the precision of
its navigation system because while love my Roomba, its random banging
around was beginning to irritate me. Sometimes it would clean the same
room 3X and miss entire areas of the house and when it bangs into stuff
it does so with a particular harshness. I overlooked all that
justifying that is it after all a just crude robot which does a good job
of sucking stuff up.

I bought a NEATO XV-21 to try out and immediately said goodbye to my beloved Roomba who quickly became a distant memory.

The Neato's Navigation in a word is "Phenomenal" It's precise, never
cleans the same area twice and with the firmware upgrade, the navigation
around corners is stunningly good. Because it's so good at knowing
where it is, where it was, and where it needs to go it cleans the whole
house in about 3/4 of the time Roomba used to cover the same spots

NOISE: The only concern I had with making this purchase
was the reported noise volume of the Neato. I read lots of posts,
reviews and watched a ton of YouTube Vids. Some even compared Roomba to
Neato and all of them showed Neato being slightly more noisy but it was
just marginal. I watch one Vid that showed Roomba at 78 Decibels and
Neato at 83. The story that none of that data can tell is what kind of
noise it is. The Roomba to me was always LOUD. Now that I've got
NEATO, Roomba was WAY LOUDER. Roomba has really noisy mechanical
mechanical. The motors in the wheels are produce really irritating and
loud whining noise in addition to the vacuuming sounds - but I kind of
put up with it jutifying that it was part of the package and that it
needed these motors to do its job. The NEATO on the other hand does
generate noise but it is a much softer noise - it's the sound of airflow
socking in and blowing out but the motors that drive it are far
quieter. On a decibel meter it may show a higher decibel count but my
wife and I both agree that the NEATO is far quieted and the sound it
does produce is far more ear friendly.

Overall, my wife and I
both agree this was a very worthwile upgrade so put ROOMBA online and
she was sold in minutes. I can't imagine selling our now found friend
NEATO Mosquito who we have nick named "Skitter".


September 14, 2013, 11:30 am

I have an xv 21 neto vac which i now hate the stupid thing quit after ramming its way out from under a desk and now the display is out and this is the second machine iv'e had and it started acting strange and bumping into chairs and getting stuck in open places for no reason I'm taking this thing back to bed bath and beyond maybe they will replace it a waste of good money i could have used to it pay for a rainbow vac which is the best ..


January 25, 2014, 8:20 am

How it works:


February 11, 2014, 9:34 am

I love my Neato XV21 and am now only more blown away by Neato's service. Elsie (what we lovingly call our XV21) started giving me errors and after a few e-mails, Neato has replaced my old model with the new XV25. Keep in mind I live in South Africa. They have no stores here. They simply listened (well read) my problem, we tried an option or two and then they shipped me a replacement. I was totally blown out of the water when I did not receive an XV21, but the upgraded XV25. No cost, I just mail the old one back in a pre-paid courier box.
I did extensive research on robotic vacs - living on a farm with 2 German Sheppard, two cats and three horses added with the (ab)normal amount of dust of a farm . . . well I needed something with sucking power :) , not just something to move the dust and pet-hair around. This seemed the only viable option in all the reviews.
The Neato has more than satisfied my expectations. One of the best features is that it's design is so simple. Nothing can really break with normal use and nothing can get stuck in complicated places, like pethair. It works, it returns to it's station and recharges, then goes on where it left off. It takes up to 3 recharges to clean my house. (We live in a renovated barn, which is huge)

It does get stuck, cables trip it up, dog food chunks get stuck in the brush, but you solve the problem when it asks you, ever so politely to help, and it goes on it's way again.
Brilliant!!! Love my Neato, makes my housework so much less.
Oh, I've written an essay and I just wanted to comment. ;)

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