Vita Audio R4 Comments

Yes but how does it plug into my Nintendo DS?
:¬)

I auditioned one of these at Oranges & Lemons in Battersea. It wouldn't read any CDs and I was later told that both the units that they had sold so far had been returned faulty. Be warned!

In response to the above post, at Vita Audio we welcome both dealers and customers to contact us should they have any problems. It seems in this case there had been a breakdown in communication! Upon inspecting the faulty units we found that the CD and front panel had become misaligned causing the units not to function but the fix was quickly remedied. We can only assume that this situation arose due to bad handling during transit as so far we've only experienced minimal CD faults and the overwhelming reaction to R4 by customers is they love the sound , style and single box convenience.

Mmmmm....Had to return mine to John Lewis today.....CD Tray would not open!!Looks like a triumph of looks over functionality....How disappointing for 500 quid!!!

Sounds very familiar.
Bought one a week ago - cd's go in and play - but refuse to come out again! Shop assistant tried the one on display in store and same thing happened. Not really the done thing when it costs £500. Now waiting for new stock to arrive middle-end of December! - hopefully fault free. Might just go and get a refund though as reliability sounds an issue. Apart from that the machine looks fantastic and sounds fantastic. Wouldn't have minded another remote control though rather than having to rely on the removable control panel on top if unit.

Update to above :- Very simple solution to disc not coming out. The front cover of the Vita is only kept in place by magnets. It appears that if during transit the cover has slipped slightly (even by a few mm) the disc operation can be affected. With the help of a credit card this cover comes off very easily and can be put back on correctly alligned. Now the CD player eject works like a dream.
I must add that the Vita R4 is an absolutely fantastic piece of audio equipment, with great sound quality.Don't let the disc problem put you off - it really is a simple solution.

We're now have to take back our second R4. First one wouldn't read CD's the replacement wouldn't eject CD's - Vita Audio you have a serious problem with this models CD drive

Further to my original posting on the 12th September and in response to comments above we’re pleased to inform that reported problems with R4 CD have now been resolved. The main problem where R4 would occasionally fail to read CDs was tracked down to some faulty FFC (Flat Flexible Cable) connectors. These have now been replaced and upgraded to ensure future reliability.

Since its introduction in August 2008 we’ve sold many R4’s and the feedback from customers has been unanimous that it’s a fabulous piece of equipment. Like our products we also pride ourselves on the service we offer our customers, so should anyone ever experience any problems with any of our products you can rest assured that we will do all we can to help.

Further to the last posting, I should point out that I bought an R4 at Christmas which had the loading problems referred to by Alan O'Rourke. When I contacted Vita Audio/Ruark, they immediately arranged for collection of the unit and had it repaired within two weeks and then returned to my house (I did not even have to leave the house to get all this sorted!). The repaired unit (which has the new FFC connectors) works perfectly. I can wholeheartedly recommend the unit to anyone: it sounds superb; gets rid of miles of cables under the television set; steals envious comments from friends; capably fills a through-lounge sized room with sound; and Vita Audio have provided me with expemplary after sales service. The unit now works 100% fine. Excellent service Vita. Thank you