Sony Ericsson CEO Admits Troubles, PlayStation Phone & X1 Failure

The Xperia X1 is a failure, first and foremost because it has a design flaw, one that Sony has not really stood up and taken responsibility for. Namely this device is suffering cracks in its casing at a huge rate. And Sony really should be doing a recall or refunds for this device because it is their flagship, sold to the most valuable customers: those who pay straight cash for the most expensive phones. This is just poor business management, as you have lost those customers for life.

Furthermore, although this device has a 3.5mm jack, it has relatively high audio distortion. Why bother with the 3.5mmm jack if you dont follow through with the rest of the audio? I mean we are talking about SONY, a company that specialises in Walkmans for about 40 years now. That is unacceptable.

The keyboard is the right idea, but in execution it isnt good enough. The keys have poor feedback and there should be more of them.

Accelerometer? Not found here.

Camera? Well it is 3.2 Megapixes which is enough but it isnt any better than other phone cameras because it is let down by the same old minuscuel sensor and cheap, tiny plastic lens.

This COULD have been a great phone but the THOUGHT behind it wasnt good enough and neither was the execution. That failure speaks volumes about why Sony Ericsson isnt making money - they are too sloppy, not focused enough on customer retention and value.

Kanu - Clearly you dont own an X1 - the camera on it really is better than i would have expected - the keyboard is great and easy to use - HARDLY ANY ONE sufferes from the cracks. Those who do send it back and get a replacement/repair - And SE included the Media Panel - the 3.5 mm jack is brilliant - you views are way to biased

Hey there everyone...
Mmm... Seems like the Xperia X1 stole Kanu's lunch or something. His post certainly gives it away. "It's a remarkable FAILURE! Goddamm... I feel better about myself after bashing a smartphone like this while none of my claims are backed by any major review website or a publication. How it dared giving me that look... YEAH!!!

How legitimate are all his claims... Check these out as he is 'The One' who knows how Xperia X1's plans of world domination bite the dust.

"Unacceptable" is the word used for the supposed "High audio distortion". You even know what that means exactly? I for one don't. When was the last time someone's handset-buying decision went something like, "No... No, the screen is bright, the software is intuitive, the design is compelling but... Aha! It's got HIGH AUDIO DISTORTION. I don't even know what that means but my name is Beethoven if it doesn't suck to find this kind of drawback in a SMARTPHONE... And it's not."

"Tiny PLASTIC lens"... Hmmm
Now we all know that why great camera-phones like SE C905 or Samsung INNOV8 took great pictures. Because they were all secretly fitted with the same STANDARD SIZE lens found in the Canon G series and that is NOT made of plastic for sure.

"Customers lost for life"
Kanu: "Honestly! I spoke to all those pissed off customers and they told me they were lost... for life, because somehow I can. Why or How... You ask!!! Ok... First of all I. HAVE. A. HUGE... database of all unhappy Sony Ericsson customers and secondly I. HAVE. A. HUGE..."

"Keys... There should be more of them"
Kanu: "Seriously... where's the 'Triangle and 'R1' keys. It IS a Sony handset... Right?

Ahh...Who am I kidding making these arguments... DIE SONY ERICSSON!!!
PS - And burn in hell!!!"

All closet fanboys should grow up. Fighting and coming up with childish claims over which Smartphone or platform is retarted and almost ordering people to buy a certain handset is border-line Fascist.

I own a Samsung Omnia... And I am perfectly happy even if many see me as the guy with not-so high expectations contented with a crippled device that still uses a stylus while other technologically advanced people use their iPhones to schedule their flights to the Moon. But that's OK.

PS - Gordon... don't fry me for having an Omnia. It was duly grounded for two weeks because it stole your lunch.

I have both touch HD and xperia x1. Aspegic points are indeed valid and I too prefer the X1 over the Touch HD... Hardware-wise, the only thing Touch HD has over X1 is the much larger screen (i honestly don't care about the 5mp vs 3.2mp or the accelerometer on Touch HD), IMO of course.

Regarding the UI, Touch HD clearly has the upper hand and that's why I use touchflo3d on my X1 :) (the only other panel i use is the media xp) thanks to the wonderful community of XDA-developers
On stock ROM the X1 was s-l-o-w but guys like itje and smaberg cooked fast and good looking ROMS based on HTC's touchflo UI so the Touch HD UI and speed advantages over X1 doen't really matter in the end, since WM is highly customizable :) It all boils down to hardware aspects.
If the Touch HD had a hardware keyboard (which I love on the X1) and a 3.5mm jack then it would be the better device.

- Excuse my english, not my native language as you can see.
Oh and I've had tons of HTC phones (and most probably will get more in the future) so don't call me biased, this is my first SE phone ever. My father is using the Touch HD and is quite pleased with it :) It's indeed a great phone but doesn't quite fit my needs